How Facebook prepared for the next ‘glasshole’ backlash
Facebook's new Ray-Ban Stories smart glasses are poised to provoke strong reactions, but execs believe the company can convince the world of the device's benefits.
A face computer that can take pictures and videos of innocent bystanders, made by one of the world's most powerful companies and worn by rich techies with little regard for the people around them: When Google launched Google Glass in 2013, the blowback was brutal and relentless, ultimately dooming the product.
Now, Facebook is giving the camera-in-your-face idea another shot with its new Ray-Ban Stories glasses, and Facebook Reality Labs head Andrew Bosworth is ready for the inevitable backlash. "I don't fear the controversy," he told Protocol during an interview this week.
One reason for Bosworth's confidence is that the company did its homework, which included working with civil rights groups to make the glasses more privacy friendly. But Bosworth also knows that the tech industry is as a whole moving toward AR devices, with Microsoft, Magic Leap, Snap, Apple and even Google all once again working on their own headgear. Cameras will be an inevitable part of these devices, and Ray-Ban Stories give Facebook a chance to learn early on.
"You can't really get that feedback until you're in a market with it," Bosworth said.
Ray-Ban Stories began selling to consumers in the U.S. and a handful of other markets Thursday. The glasses are equipped with two 5-megapixel cameras that can be used to take pictures as well as 30-second video clips. Built-in open-ear audio makes it possible to use the glasses as a headphone replacement, and three beamforming microphones offer access to both Bluetooth phone calls and a pared-down version of the Facebook Assistant to snap hands-free pictures and start video captures.
Stories are based on classic Ray-Ban frame designs and sell with a variety of lenses and colors, with a total number of 20 unique SKUs and a starting price of $300. The two companies had originally planned to introduce even more variations, but nixed some colors when a lack of contrast made it hard to see a front-facing LED that indicates active video recording to bystanders.
"If we had to make a priority between style and privacy, privacy came first," said Matteo Battiston, head of design for Ray-Ban maker EssilorLuxottica, which struck a multiyear partnership with Facebook to build smart eyewear.
A big emphasis on privacy is necessary for the product to succeed, said Facebook Reality Labs Policy Director James Hairston. "At the end of the day, people won't feel comfortable wearing them if they don't feel in control of their privacy," he said. This includes clear rules for how content is stored and shared: Photos and videos captured by Ray-Ban Stories are encrypted on the device, and can only be offloaded with a standalone app that is tied to an owner's Facebook account. None of the content is being shared automatically; users have to specifically pick footage to share to third-party apps, including Facebook and Instagram.
The company also consulted with outside groups like the Information Technology and Innovation Foundation and the National Network to End Domestic Violence on both the hardware design and user education around privacy and appropriate use. "As we work to normalize these smart glasses in everyday life, we have both a big opportunity and a big responsibility to help establish norms around wearables in an open and inclusive way," Hairston said. "We know we can't do this in a silo."
Those outside experts gave input on the color and functionality of the front-facing LED, which is hard-wired to the camera to prevent tampering. Facebook also included a physical on-off switch to allow wearers of the glasses to disable recording when they enter their gym's locker room or other sensitive areas. The company launched a dedicated website to explain both the device's privacy features as well as give guidance on responsible usage.
That's not to say that Facebook doesn't expect abuse, however. "People will try to tamper with devices, and there will be things that we haven't anticipated," Hairston said. That's why Facebook designed some of the device's core functionality to be obvious to bystanders. To take a photo or start video capture, people either have to audibly invoke the Facebook Assistant, or reach up to their temple and press the shutter button.
"This was the number one area of user research from the very first prototype," Bosworth said. "The standard I gave the team was very clear: It has to be more overt than a photo I take with my phone."
Talk to executives at Facebook about Ray-Ban Stories, and you'll hear them compare it to phones a lot. They will make the case that the glasses are less prone to abuse than the phones people are already using, and point to the fact that social norms around smartphone usage, including photography and video recording, have evolved over time.
They will also stress that smart glasses may be able to mitigate some of the downsides of mobile technology, with Bosworth relaying how the glasses allowed him to take videos of his kids without being forced to stare at the screen, unable to participate in the scene unfolding in front of him. "Today, [I am] forced to make a choice between my phone and the world around me," he said. "With these glasses, I'm able to do both."
The comparison to the phone is telling for another reason: Facebook missed the boat on mobile platforms, and failed to make its own phone. AR holds the promise of a do-over, of becoming the next big thing after the phone. Getting some real-world feedback on the dos and don'ts of headworn cameras early could be a massive competitive advantage for Facebook and its partners on this journey — even if it is poised to provoke some initial backlash.
"We build our trust with the consumer one frame at a time," Battison said.