“I failed to show the appropriate amount of respect and appreciation for the individuals who were affected and for their contributions to Better," he wrote in the letter. "I own the decision to do the layoffs, but in communicating it I blundered the execution. In doing so, I embarrassed you.”
Garg communicated the layoffs over a short webinar (part of which was posted TikTok), where he cited market changes as his reason for the move. The company recently got $750 million from SoftBank as it plans to go public via a SPAC.
The company has faced turmoil since the firings: It's reportedly delaying its public listing, sources told Bloomberg. Three execs — VP of Communications Patrick Lenihan, head of PR Tanya Gillogley and head of Marketing Melanie Hahn — all told TechCrunch they are resigning, and Garg himself has faced a wave of backlash for lacking sensitivity in the layoffs.