Bulletins

California is hoping Salesforce can fix its troubled COVID-19 vaccine effort

California is tapping Salesforce to help with its rocky vaccine rollout, one that is plagued by basic data issues and frustration over appointment websites that crashed under heavy traffic.

The software company helped develop what it's calling "My Turn," a platform that can alert citizens when they are eligible for the vaccine and schedule times for them to receive it. The product will also serve as a new mechanism for California to track how many vaccines have been administered, a goal that has so far proved elusive for the state.

It's a similar system to one that ServiceNow rolled out on Monday. MyTurn will be available for Los Angeles and San Diego residents before it will be expanded statewide as soon as early February, said Gov. Gavin Newsom.

Details of the Salesforce contract were not disclosed, per the San Francisco Business Times.

Joe Williams

Joe Williams is a writer-at-large at Protocol. He previously covered enterprise software for Protocol, Bloomberg and Business Insider. Joe can be reached at JoeWilliams@Protocol.com. To share information confidentially, he can also be contacted on a non-work device via Signal (+1-309-265-6120) or JPW53189@protonmail.com.

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