Bulletins

Coinbase is testing a zero-fee service

A test group will try the new subscription product.

The Coinbase logo, with coins.

Coinbase is testing a new zero-fee service.

Photo: Jakub Porzycki/NurPhoto via Getty Images

Coinbase is considering introducing a new service that would let customers buy, sell and convert crypto with paying a fee for each trade.

The crypto marketplace has created a test group of customers to explore the new subscription product, a company spokesman said in a statement. Spread fees will still apply.

"Right now we are still in early stages, so everything about the future product experience will be shaped by the feedback we receive from our users," the spokesman said.

The company's plan also includes adding prioritized phone support even on holidays and weekends, according to The Block, which first reported the new product.

Coinbase had announced in September that the company planned to roll out an improved customer service system, including "24/7 phone support," by the end of the year.

Benjamin Pimentel

Benjamin Pimentel ( @benpimentel) covers crypto and fintech from San Francisco. He has reported on many of the biggest tech stories over the past 20 years for the San Francisco Chronicle, Dow Jones MarketWatch and Business Insider, from the dot-com crash, the rise of cloud computing, social networking and AI to the impact of the Great Recession and the COVID crisis on Silicon Valley and beyond. He can be reached at bpimentel@protocol.com or via Google Voice at (925) 307-9342.

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