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November 30, 2020
In a blog post, Facebook announced that it's acquiring the customer relationship management platform, highlighting how the company could help bolster its plans for Messenger and WhatsApp to become the future of customer service interactions.
The Wall Street Journal earlier reported that the deal could value Kustomer at over $1 billion.
Shakeel Hashim
Shakeel Hashim ( @shakeelhashim) is a growth manager at Protocol, based in London. He was previously an analyst at Finimize covering business and economics, and a digital journalist at News UK. His writing has appeared in The Economist and its book, Uncommon Knowledge.
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