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The call center provider is hoping Bold360, which sells AI-based tools catered to customer service agents, will help in its quest to provide more digital products to clients.
Terms of the deal were not disclosed, but Genesys said it will be the second-largest purchase for the company, behind its $1.4 billion deal to buy Interactive Intelligence in 2016.
Joe Williams is a senior reporter at Protocol covering enterprise software, including industry giants like Salesforce, Microsoft, IBM and Oracle. He previously covered emerging technology for Business Insider. Joe can be reached at JWilliams@Protocol.com. To share information confidentially, he can also be contacted on a non-work device via Signal (+1-309-265-6120) or JPW53189@protonmail.com.