Facebook and Instagram users have complained for years that when they are locked out of their accounts, there is no phone number to call to get help fixing the problem. Now Meta is finally running a small test of a live-chat program to help users who can't access their accounts because they have been locked out for unusual activity or for potentially violating the community standards.
The initial test will only be available to a limited number of English-speaking users, according to today's announcement.
Meta is also releasing new content moderation tools for creators on their platforms, including more refined abilities to hide unwanted comments and block specific words or phrases and iterations of those words used to get around blockers. The company has also created a moderation assistant tool that will allow creators to set specific moderation rules in order to automate some of the process.