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Salesforce taps Clara Shih to lead Service Cloud

Salesforce logo

New CEO of Service Cloud incoming.

Photo: Stephen Lam/Getty Images

Salesforce appointed Clara Shih as CEO of Service Cloud, a hire that comes as competition intensifies among vendors to provide the tech to help enterprises digitize all interactions with their customers.

Shih left Salesforce in 2009 to start customer engagement platform Hearsay Systems. She also sits on the board of directors at Starbucks.

Joe Williams

Joe Williams is a senior reporter at Protocol covering enterprise software, including industry giants like Salesforce, Microsoft, IBM and Oracle. He previously covered emerging technology for Business Insider. Joe can be reached at JWilliams@Protocol.com. To share information confidentially, he can also be contacted on a non-work device via Signal (+1-309-265-6120) or JPW53189@protonmail.com.

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