Bulletins

ServiceNow to stop using Slack after Salesforce acquisition

ServiceNow and Salesforce are increasingly becoming rivals in the quest to support work across the enterprise.

ServiceNow to stop using Slack after Salesforce acquisition

ServiceNow headquarters in Pleasanton, California.

Photo: Smith Collection via Getty

As a result of Salesforce's acquisition of Slack, ServiceNow told employees at an all-hands meeting on Thursday that it would switch to Microsoft Teams, Protocol has learned.

In a statement, ServiceNow confirmed the switch, citing its "broader strategic alliance with Microsoft."

"We have a terrific partnership with Microsoft to enhance employee and customer collaboration, engagement, and productivity in the new era of work," the company said. "Our decision to use Teams supports our focus on being 'customer zero' and fully utilizing our platform, products and strategic integrations in workflows across our company."

While CEO Bill McDermott usually brushes off questions about competitors, the decision shows how intense the rivalry is growing between ServiceNow and Salesforce.

Both, for example, made a big push to sell software that could help with the vaccine rollout. And now, as Salesforce plots an expansion into employee management with the acquisition of Slack and the launch of Work.com, the two are on a collision course to try to serve as the technology to support work across the enterprise.

Joe Williams

Joe Williams is a writer-at-large at Protocol. He previously covered enterprise software for Protocol, Bloomberg and Business Insider. Joe can be reached at JoeWilliams@Protocol.com. To share information confidentially, he can also be contacted on a non-work device via Signal (+1-309-265-6120) or JPW53189@protonmail.com.

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