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Protocol | Enterprise

Salesforce’s equality struggles burst into the public

Former Salesforce senior manager Cynthia Perry tore into the company and its treatment of Black workers in a recent resignation letter.

Marc Benioff

Benioff has publicly championed Salesforce's diversity efforts, but employees tell a different story.

Photo: Jason Alden/Getty Images

Salesforce is facing fresh pressure over its diversity and inclusion efforts after a senior manager quit amid what she described as consistent discriminatory behavior.

In a resignation letter posted to LinkedIn earlier this month, Cynthia Perry wrote a searing take-down of the company's racial equality efforts, specifically the treatment of Black employees, at the massive software provider.

"I am leaving Salesforce because of countless microaggressions and inequity," she wrote. "I have been gaslit, manipulated, bullied, neglected, and mostly unsupported … the entire time I've been here."

In a statement, Salesforce said it couldn't comment directly on the allegations, citing employee privacy, but noted that equality "is one of our highest values and we have been dedicated to its advancement both inside and outside of our company since we were founded almost 22 years ago."

But its struggles with race and equality aren't new. For one, its diversity statistics remain abysmal: Just 3.4% of its 49,000 workers identify as Black. That's up from prior years, and, to be fair, tech giants like Google and Facebook have equally low numbers. And employees have raised issues internally about the culture at the organization, which routinely touts itself as a leader on racial and gender equality, for years.

"These last few months have been incredibly emotionally and mentally exhausting," one employee wrote in an internal message board in November 2019, according to screenshots reviewed by Protocol. "I didn't realize how difficult, painful or draining it would be on my health to have to fight for equality and equity related answers and change at Salesforce."

But Perry's post is one of the most public criticisms of Salesforce to date. She did, however, praise Warmline, an employee advocacy program for women, Black, Indigenous and Latinx individuals.

"If not for Warmline ... I would have left months ago and in a deeply bitter place," Perry wrote.

Still, Perry echoes many of the same issues that current and former employees previously shared anonymously.

"Salesforce, for me, is not a safe place to come to work. It's not a place where i can be my full self. It's not a place where I have been invested in. It's not a place full of opportunity. It's not a place of Equality for All. It's not a place where well-being matters," she wrote in the letter posted on LinkedIn.

Like others, Perry said the efforts by Salesforce to market the company as a safe haven for workers of all stripes doesn't match the experience of actually being employed there.

"Words must be followed up with action. And if they can't be, then there should be no words," she wrote. "There is a really big gap between how Salesforce portrays itself and the lived experience I had working at this company."

The issue is one that's ultimately up to Benioff to fix, given he has for years claimed the company takes equality seriously. When he found out that many female employees made less than their male counterparts at Salesforce, for example, the company embarked on a $6 million pay equity effort. But it remains to be seen whether this issue rises to the same level of concern as shepherding through the mammoth $27.7 billion purchase of Slack.

Update: This article was updated at 4:45 p.m. PT on Feb. 8 to include Salesforce's comment, as well as to correct Perry's involvement with Warmline and what the program does.

Protocol | Workplace

Silicon Valley has a new recruitment strategy: The four-day workweek

Everything you need to know about how tech companies are beta testing the 32-hour week.

Since the onset of COVID-19, more companies have begun to explore shortened workweeks.

Photo: Matteo Colombo/Getty Images

At software company Wildbit, most employees are logged off on Fridays. That's not going to change anytime soon.

To Natalie Nagele, the company's co-founder and CEO, a full five days of work doesn't necessarily mean the company will get more stuff done. She pointed to computer science professor Cal Newport's book, "Deep Work," which explains how a person's ability to complete meaningful work cuts off after just about four hours. That book, Nagele told Protocol, inspired the company to move to a four-day workweek back in 2017.

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Sarah Roach

Sarah Roach is a reporter and producer at Protocol (@sarahroach_) where she contributes to Source Code, Protocol's daily newsletter. She is a recent graduate of George Washington University, where she studied journalism and mass communication and criminal justice. She previously worked for two years as editor in chief of her school's independent newspaper, The GW Hatchet.

When the COVID-19 crisis crippled societies last year, the collective worldwide race for a cure among medical researchers put a spotlight on the immense power of big data analysis and how sharing among disparate agencies can save lives.

The critical need to exchange information among hundreds of international agencies or departments can be tough to pull off, especially if it's medical, financial or cybersecurity information that is highly protected by regulatory guardrails.

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James Daly
James Daly has a deep knowledge of creating brand voice identity, including understanding various audiences and targeting messaging accordingly. He enjoys commissioning, editing, writing, and business development, particularly in launching new ventures and building passionate audiences. Daly has led teams large and small to multiple awards and quantifiable success through a strategy built on teamwork, passion, fact-checking, intelligence, analytics, and audience growth while meeting budget goals and production deadlines in fast-paced environments. Daly is the Editorial Director of 2030 Media and a contributor at Wired.
Power

The game industry comes back down to Earth after its pandemic boom

Game company earnings reports this week show a decline from last year's big profits.

The game industry is slowing down as it struggles to maintain last year's record growth.

Photo: Cyril Marcilhacy/Bloomberg via Getty Images

The video game industry is finally slowing down. After a year of unprecedented and explosive growth due to the COVID-19 pandemic, big game publishers and hardware makers are starting to see profits dip from their 2020 highs and other signs of a return to normalcy.

This week alone, Sony and Nintendo both posted substantial drops in profit compared to this time a year ago, with Sony's operating income down more than 40% and Nintendo's down 17%. Grand Theft Auto maker Take-Two Interactive saw a dip in revenue and said its forecast for the rest of the fiscal year would not match last year's growth, while EA posted a revenue bump but an operating income decline of more than 43% compared to this time a year ago. Ubisoft, which reported earnings last month, saw its sales and bookings this past quarter drop by 14% and 21%, respectively, when compared to a year ago.

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Nick Statt
Nick Statt is Protocol's video game reporter. Prior to joining Protocol, he was news editor at The Verge covering the gaming industry, mobile apps and antitrust out of San Francisco, in addition to managing coverage of Silicon Valley tech giants and startups. He now resides in Rochester, New York, home of the garbage plate and, completely coincidentally, the World Video Game Hall of Fame. He can be reached at nstatt@protocol.com.

Allocations wants to make it easier to invest in startups as a group

Now valued at $100 million, it's emerging from stealth to challenge Carta and Assure in the SPV market.

Kingsley Advani, CEO of Allocations, wants to make it easier to form SPVs.

Photo: Allocations

Software is eating the world, including the venture industry. Carta and Assure have made it easier than ever for people to band together on deals. AngelList's venture arm debuted new ways to create rolling funds. But the latest startup to challenge the incumbents in the space is Allocations, a Miami-based startup that's making it easy to create and close special purpose vehicles, or SPVs, in hours.

"If you look at Pinduoduo and group shopping, SPVs are group investing," said Kingsley Advani, Allocations' founder and CEO. Instead of one investor having to cough up millions, multiple people can write smaller checks in an SPV and invest as a cohort. It's a trend that's taken off in 2021 as investors compete to get into hot startups.

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Biz Carson

Biz Carson ( @bizcarson) is a San Francisco-based reporter at Protocol, covering Silicon Valley with a focus on startups and venture capital. Previously, she reported for Forbes and was co-editor of Forbes Next Billion-Dollar Startups list. Before that, she worked for Business Insider, Gigaom, and Wired and started her career as a newspaper designer for Gannett.

Protocol | Fintech

How BankProv switched from community banking to crypto banking

BankProv is almost 200 years old, but it's competing with new banking startups by going after the newest area of finance — crypto.

BankProv's main office in Amesbury, Massachusetts hearkens back to its past. But the bank is looking to the future.

Photo: Google Street View

When BankProv was started, horse and buggy was state of the art for moving money. Now it's looking to use bitcoin and ether.

The bank was founded in 1828 as the Provident Bank — a name it kept until last July — and now wants to be a key provider for crypto companies that need banking services.

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Tomio Geron

Tomio Geron ( @tomiogeron) is a San Francisco-based reporter covering fintech. He was previously a reporter and editor at The Wall Street Journal, covering venture capital and startups. Before that, he worked as a staff writer at Forbes, covering social media and venture capital, and also edited the Midas List of top tech investors. He has also worked at newspapers covering crime, courts, health and other topics. He can be reached at tgeron@protocol.com or tgeron@protonmail.com.

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