Customer experience in the enterprise

Customer experience in the enterprise

September 19

The mandate is clear. Modern businesses need to provide a seamless, tech-enabled end-to-end customer experience across their organizations: to always be ready, no matter the time nor the platform, to promptly address customer needs and provide a human connection. This requires eliminating silos, increasing automation and analytics and ensuring that the front end and the back end are aligned to deliver a positive experience for your customers and your team. But how do you achieve this in today’s digital landscape?

In this Protocol event, we will dive into the tech tools and tricks and real-life strategies that companies are using to build a CX tech ecosystem and prepare for an increasingly customer-first future.

Welcome Remarks

  • Bennett Richardson - President, Protocol
  • Craig O’Neill - Chief Executive Officer, Versapay
  • Lara Caimi - Chief Customer Officer, ServiceNow
  • Glenn Weinstein - Chief Customer Officer, Twilio
  • Clara Shih - Chief Executive Officer of Service Cloud, Salesforce
  • Aisha Counts, - Enterprise Reporter, Protocol, *Moderator

Presented by Versapay.

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