Power

How Facebook prepared for the next ‘glasshole’ backlash

Facebook's new Ray-Ban Stories smart glasses are poised to provoke strong reactions, but execs believe the company can convince the world of the device's benefits.

Photo of model wearing Facebook’s Ray-Ban Stories smart glasses

Facebook's Ray-Ban Stories smart glasses are equipped with two cameras and an LED light designed to indicate ongoing video recording.

Photo: Facebook

A face computer that can take pictures and videos of innocent bystanders, made by one of the world's most powerful companies and worn by rich techies with little regard for the people around them: When Google launched Google Glass in 2013, the blowback was brutal and relentless, ultimately dooming the product.

Now, Facebook is giving the camera-in-your-face idea another shot with its new Ray-Ban Stories glasses, and Facebook Reality Labs head Andrew Bosworth is ready for the inevitable backlash. "I don't fear the controversy," he told Protocol during an interview this week.

One reason for Bosworth's confidence is that the company did its homework, which included working with civil rights groups to make the glasses more privacy friendly. But Bosworth also knows that the tech industry is as a whole moving toward AR devices, with Microsoft, Magic Leap, Snap, Apple and even Google all once again working on their own headgear. Cameras will be an inevitable part of these devices, and Ray-Ban Stories give Facebook a chance to learn early on.

"You can't really get that feedback until you're in a market with it," Bosworth said.

Ray-Ban Stories began selling to consumers in the U.S. and a handful of other markets Thursday. The glasses are equipped with two 5-megapixel cameras that can be used to take pictures as well as 30-second video clips. Built-in open-ear audio makes it possible to use the glasses as a headphone replacement, and three beamforming microphones offer access to both Bluetooth phone calls and a pared-down version of the Facebook Assistant to snap hands-free pictures and start video captures.

Stories are based on classic Ray-Ban frame designs and sell with a variety of lenses and colors, with a total number of 20 unique SKUs and a starting price of $300. The two companies had originally planned to introduce even more variations, but nixed some colors when a lack of contrast made it hard to see a front-facing LED that indicates active video recording to bystanders.

"If we had to make a priority between style and privacy, privacy came first," said Matteo Battiston, head of design for Ray-Ban maker EssilorLuxottica, which struck a multiyear partnership with Facebook to build smart eyewear.

A big emphasis on privacy is necessary for the product to succeed, said Facebook Reality Labs Policy Director James Hairston. "At the end of the day, people won't feel comfortable wearing them if they don't feel in control of their privacy," he said. This includes clear rules for how content is stored and shared: Photos and videos captured by Ray-Ban Stories are encrypted on the device, and can only be offloaded with a standalone app that is tied to an owner's Facebook account. None of the content is being shared automatically; users have to specifically pick footage to share to third-party apps, including Facebook and Instagram.

The company also consulted with outside groups like the Information Technology and Innovation Foundation and the National Network to End Domestic Violence on both the hardware design and user education around privacy and appropriate use. "As we work to normalize these smart glasses in everyday life, we have both a big opportunity and a big responsibility to help establish norms around wearables in an open and inclusive way," Hairston said. "We know we can't do this in a silo."

Those outside experts gave input on the color and functionality of the front-facing LED, which is hard-wired to the camera to prevent tampering. Facebook also included a physical on-off switch to allow wearers of the glasses to disable recording when they enter their gym's locker room or other sensitive areas. The company launched a dedicated website to explain both the device's privacy features as well as give guidance on responsible usage.

That's not to say that Facebook doesn't expect abuse, however. "People will try to tamper with devices, and there will be things that we haven't anticipated," Hairston said. That's why Facebook designed some of the device's core functionality to be obvious to bystanders. To take a photo or start video capture, people either have to audibly invoke the Facebook Assistant, or reach up to their temple and press the shutter button.

"This was the number one area of user research from the very first prototype," Bosworth said. "The standard I gave the team was very clear: It has to be more overt than a photo I take with my phone."

Talk to executives at Facebook about Ray-Ban Stories, and you'll hear them compare it to phones a lot. They will make the case that the glasses are less prone to abuse than the phones people are already using, and point to the fact that social norms around smartphone usage, including photography and video recording, have evolved over time.

They will also stress that smart glasses may be able to mitigate some of the downsides of mobile technology, with Bosworth relaying how the glasses allowed him to take videos of his kids without being forced to stare at the screen, unable to participate in the scene unfolding in front of him. "Today, [I am] forced to make a choice between my phone and the world around me," he said. "With these glasses, I'm able to do both."

The comparison to the phone is telling for another reason: Facebook missed the boat on mobile platforms, and failed to make its own phone. AR holds the promise of a do-over, of becoming the next big thing after the phone. Getting some real-world feedback on the dos and don'ts of headworn cameras early could be a massive competitive advantage for Facebook and its partners on this journey — even if it is poised to provoke some initial backlash.

"We build our trust with the consumer one frame at a time," Battison said.

Entertainment

Beat Saber, Bored Apes and more: What to do this weekend

Don't know what to do this weekend? We've got you covered.

Images: Ross Belot/Flickr; IGBD; BAYC

This week we’re listening to “Harvest Moon” on repeat; burning some calories playing Beat Saber; and learning all about the artist behind the goofy ape pics that everyone (including Gwyneth Paltrow?) is talking about.

Neil Young: Off Spotify? No problem.

Neil Young removed his music from Spotify this week, but countless recordings are still available on YouTube, including this 1971 video of him performing “Heart of Gold” in front of a live studio audience, complete with some charming impromptu banter. And while you’re there, scroll down and read a few of the top-rated comments. I promise you won’t be disappointed.

'Archive 81': Not based on a book, but on a podcast!

Netflix’s latest hit show is a supernatural mystery horror mini-series, and I have to admit that I was on the fence about it many times, in part because the plot just often didn’t add up. But then the main character, Dan the film buff and archivist, would put on his gloves, get in the zone, and meticulously restore a severely damaged, decades old video tape, and proceed to look for some meaning beyond the images. That ritual, and the sentiment that we produce, consume and collect media for something more than meets the eye, ultimately saved the show, despite some shortcomings.

'Secrets of Sulphur Springs': Season 2 is out now

If you’re looking for a mystery that's a little more family-friendly, give this show about a haunted hotel, time travel, and kids growing up in a world that their parents don’t fully understand a try. Season 2 dropped on Disney+ this month, and it not only includes a lot more time travel mysteries, but even uses the show’s time machine to tackle subjects as serious as reparations.

The artist behind those Bored Apes

Remember how NFTs are supposed to generate royalties with every resale, and thus support artists better than any of their existing revenue streams? Seneca, the artist who was instrumental in creating those iconic apes for the Bored Ape Yacht Club, wasn’t able to share details about her compensation in this Rolling Stone profile, but it sure sounds like she is not getting her fair share.

Beat Saber: Update incoming

Years later, Beat Saber remains my favorite VR game, which is why I was very excited to see a teaser video for cascading blocks, which could be arriving any day now. Time to bust out the Quest for some practice time this weekend!

Correction: Story has been updated to correct the spelling of Gwyneth Paltrow's name. This story was updated Jan. 28, 2022.


Janko Roettgers

Janko Roettgers (@jank0) is a senior reporter at Protocol, reporting on the shifting power dynamics between tech, media, and entertainment, including the impact of new technologies. Previously, Janko was Variety's first-ever technology writer in San Francisco, where he covered big tech and emerging technologies. He has reported for Gigaom, Frankfurter Rundschau, Berliner Zeitung, and ORF, among others. He has written three books on consumer cord-cutting and online music and co-edited an anthology on internet subcultures. He lives with his family in Oakland.

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