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LastPass announced that starting on March 16, LastPass Free will only include access on unlimited devices of one type. Currently, LastPass offers access across two device types — computers and mobile devices — at no cost.
According to LastPass, "millions of LastPass users add millions of new passwords, notes, files, payment cards and more to our encrypted vault. As our community of users continues to grow, we need to adapt our offerings to keep up with the constantly evolving digital world."
For free users who do not upgrade to Premium for $2.95 per month, the first device logged into on or after March 16 will become their active device type. Users will be given three opportunities to switch their preferred active device type after that.
With LastPass serving as the one-stop shop to securing users' digital life, many took to Twitter to discuss the changes — and they're less than thrilled.
@LastPass nice extortion plan there with your changes. Hope this backfires. Will look for alternatives now.
— Francis Carrière (@FCArchon) February 16, 2021
Eva, will you be recommending LastPass as a password manager anytime soon? No I will not. https://t.co/tbMMGgwpQl
— Eva (@evacide) February 16, 2021
Well, it's time to move from @LastPass to an open-source alternative. https://t.co/Mcu5fTutPl
— Mahdi (@mahdi) February 16, 2021
In addition to this change, as of May 17, email support will only be available for Premium and Families customers. Free users will continue to receive email support for technical issues until May 16 to assist through the transition of selecting an active device type.
Penelope Blackwell is a reporting fellow at Protocol covering edtech. She reports on the developments in tech that are shaping the future of learning. Previously, she interned at The Baltimore Sun covering emerging news and produced content for Carnegie-Knight's News21 documenting hate and bias incidents in the U.S. She is also a recent graduate of Columbia University's Graduate School of Journalism and Morgan State University.