Protocol | Policy

Apple just reignited the encryption fight. Everyone should have seen it coming.

Privacy advocates revived their worries about encryption over Apple's new child safety features, but questions about the most dangerous content in the U.S. and abroad were already shifting the thinking on how to balance security and digital harm.

An iPhone 11 on display during the Apple iPhone 11 launch at the tech giant's flagship store in Regent Street, central London.

Measures to protect kids on the iPhones drew concern from privacy and security advocates.

Photo: Jonathan Brady/PA Images via Getty Images

Apple's announcement that it would take new measures to protect children on iMessage and in users' photo accounts has generated worry in the tech policy community that the phone-maker has abandoned its commitment to privacy following years of pressure from governments worldwide.

Basically everyone wants to protect children, but in recent years questions about how to handle the spread of controversial content, from dangerous COVID-19 misinformation to political dissent repressive regimes want to silence, have become even more broad and politically fraught both in the U.S. and around the world.

The struggle over how to balance privacy and security is a long-running tension in the U.S. The most recent round began to play out when Apple said last Thursday it would allow parents to get warnings when kids under 13 send or receive explicit images and that it would scan photo uploads to iCloud for known child sexual abuse material (CSAM). First, Apple said its goal was "to help protect children from predators who use communication tools to recruit and exploit them." Then privacy, security and free speech advocates argued that, while CSAM is the most horrible of online content, compromising robust encryption means compromising the kind of information it protects, from health and financial data to the identities of LGBTQ+ youth and pro-democracy activists all over the world.

In the past, the tension has so far largely, if uneasily, resolved in favor of end-to-end encryption. Security and privacy prevail in part because of concerns that governments could use safety measures to chill all kinds of speech, and also in part because the First and Fourth Amendments create a high bar for speech and search in the U.S., even when those liberties may mean wrongdoers go uncaught. Such concerns, for instance, gave Apple political cover when it resisted unlocking a dead terrorist's iPhone following the 2015 San Bernardino attack, and helped to slow down measures like the bipartisan EARN IT Act that could have exposed companies to liability for CSAM if they employed encryption.

The tension has deepened into 2021. Concerns about dangerous posts, pictures and videos only seem to have grown as the traditional emphasis on preventing child abuse imagery, terrorism and other crime has expanded to concerns about election disinformation, lies about COVID-19 vaccines and treatments, violent racism and other instances of harmful content.

Invisible content

"The content questions are already having a moment at the same time that we're seeing encryption come back into the fore," said Emma Llansó, director of the Free Expression Project at the Center for Democracy and Technology, which was highly critical of Apple's moves.

In the U.S., some of those questions are being driven by the Biden administration, which is is critical of online misinformation being spread about COVID-19, its treatments and the efficacy of masks and vaccines. Two Democratic senators also recently led an effort to limit a liability shield for online platforms when their algorithms boost certain kinds of health misinformation.

The concerns don't come only from the Democratic side. Former President Trump, during his tenure, tried repeatedly to stop online criticism of himself, and members of Congress from both parties have issued bills and statements regarding online terrorism, civil rights violations, political misinformation, drug sales, counterfeits and more. Amid the bipartisan concerns are also perennial allegations by Republicans that online platforms censor conservative speech. And on top of all that, social media platforms themselves also have extensive community standards that limit or ban many kinds of speech, even if it's legal.

Government officials from both parties and child safety advocates all over the world have also been arguing in recent years that massively popular end-to-end encrypted services such as Apple's iMessage and Facebook-owned WhatsApp allow the most horrific content to spread rapidly with little ability for the public or law enforcement to spot, trace or correct it.

"This puts our citizens and societies at risk by severely eroding a company's ability to detect and respond to illegal content and activity, such as child sexual exploitation and abuse, terrorism, and foreign adversaries' attempts to undermine democratic values," top government officials from the U.S., U.K. and Australia wrote in a October 2019 letter to Mark Zuckerberg, criticizing his plans to bring end-to-end encryption to Facebook Messenger.

The letter said a switch to full encryption on all of Facebook's platforms would imperil many of the 16.8 million reports that the company made to the National Center for Missing & Exploited Children in 2018 — even as the children's group said that tips it received on potential CSAM had grown more than fourfold from 2015 to 2018. Its data also suggested child abuse material circulating online was becoming more graphic and explicit.

At the time, the heads of Messenger and WhatsApp responded to the government officials that "the 'backdoor' access you are demanding for law enforcement would be a gift to criminals, hackers and repressive regimes."

Last week, WhatsApp chief Will Cathcart again weighed in on Apple's latest changes to assure users it wouldn't be adopting a similar system.

"We've had personal computers for decades and there has never been a mandate to scan the private content of all desktops, laptops or phones globally for unlawful content," Cathcart said in a tweet thread. "It's not how technology built in free countries works."

The world watches

Apple and Facebook have for several months been locked in a battle over the way iOS privacy changes have affected Facebook's advertising business. But Cathcart's invocation of the global scope of Apple's measures appears to reflect how governments around the world have also expressed worries about what their users are sharing.

The U.K. government is pushing to have more platforms take responsibility for illegal content and other online harms, which many civil liberties advocates fear could force companies to weaken encryption. The European Union wants platforms, especially the largest ones, to do more to rein in illegal content and protect children online.

Some nations appear to have more repressive goals in mind, such as India's recent clashes with social media over content critical of the ruling party; the country's new rules potentially require the tracing of messages. Digital rights advocates have also raised concerns about laws and proposals in China, Singapore, Russia, Turkey and others — some of them major markets for technology companies that are eager to use their economic importance to try to shut down citizen dissent.

Although Apple said it would "refuse" any demands to look for images beyond CSAM, some tech-watchers also suggested that the company may have taken its new measures to get ahead of regulations dealing with illegal content, especially those coming from liberal democracies.

"They're looking at regulatory pressure here [in the U.S.] and in Brussels and the U.K. and Australia, and they're seeing that the gig is up," said Hany Farid, a professor at the University of California, Berkeley, and an expert on digital forensics.

Calling Apple's measures the "bare minimum," Farid added, "Maybe they looked at the landscape and thought, 'OK, this is going to be bad for us. Let's get out ahead.'"

Farid compared Apple's moves to the scans for CSAM or viruses that many cloud, email and messaging providers already perform — albeit not usually on the user's own device or on platforms that companies brand as encrypted end-to-end. But, he said, Apple's changes represent a corporate recognition that many would like to see online safety and privacy weighed differently against one another than they have been.

"We all want privacy, but we also recognize online harms," Farid said. "The trick is, how do you find a balance?"

Protocol | Enterprise

How Cloudflare thinks it can become ‘the fourth major public cloud’

With its new low-cost R2 cloud storage service, Cloudflare is jumping into direct competition with the AWS service that launched the cloud computing revolution.

Cloudflare will not charge data-egress fees for customers using R2, taking direct aim at the fees AWS charges developers to move data out of its widely popular S3 storage service.

Photo: Martina Albertazzi/Bloomberg via Getty Images

Cloudflare is ready to launch a new cloud object storage service that promises to be cheaper than the established alternatives, a step the company believes will catapult it into direct competition with AWS and other cloud providers.

The service will be called R2 — "one less than S3," quipped Cloudflare CEO Matthew Prince in an interview with Protocol ahead of Cloudflare's announcement Tuesday morning. Cloudflare will not charge data-egress fees for customers using R2, taking direct aim at the fees AWS charges developers to move data out of its widely popular S3 storage service.

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Tom Krazit

Tom Krazit ( @tomkrazit) is Protocol's enterprise editor, covering cloud computing and enterprise technology out of the Pacific Northwest. He has written and edited stories about the technology industry for almost two decades for publications such as IDG, CNET, paidContent, and GeekWire, and served as executive editor of Gigaom and Structure.

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Michele Morelli, Foursquare
As SVP of Marketing, Michele is responsible for overseeing the brand strategy, communications, and product and performance marketing of Foursquare’s apps and enterprise products. Prior to joining Foursquare, Michele held several senior leadership positions with wide-ranging responsibilities at AOL, Toluna, Citibank and Yahoo!.

VR pioneer The Void is plotting a comeback

Assets of the location-based VR startup have been acquired by a former investor, who plans a relaunch with key former team members.

The Void's New York outpost closed during the pandemic. Now, the company is planning a comeback under new ownership.

Photo: The Void

Location-based VR pioneer The Void may rise from the ashes next year: A former investor has acquired key assets of the defunct startup and is now looking to relaunch it with key team members, Protocol has learned. The company is said to be actively fundraising, and is getting ready to start hiring additional talent soon.

The Void's patents and trademarks were recently acquired by Hyper Reality Partners, a company headed by former OneWeb CEO Adrian Steckel, who also used to be an investor in and board member of The Void. Hyper Reality Partners is actively fundraising for a relaunch of the VR startup, and is said to have raised as much as $20 million already, according to an industry insider.

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Janko Roettgers (@jank0) is a senior reporter at Protocol, reporting on the shifting power dynamics between tech, media, and entertainment, including the impact of new technologies. Previously, Janko was Variety's first-ever technology writer in San Francisco, where he covered big tech and emerging technologies. He has reported for Gigaom, Frankfurter Rundschau, Berliner Zeitung, and ORF, among others. He has written three books on consumer cord-cutting and online music and co-edited an anthology on internet subcultures. He lives with his family in Oakland.

Protocol | Workplace

A new McKinsey study shows that women do more emotional labor at work

The 2021 Women in the Workplace report from McKinsey found that women are far more likely than men to help their teams manage time and work-life balance and provide emotional support.

Senior leaders who identify as women were 60% more likely to provide emotional support to their teams and 26% more likely to help team members navigate work/life challenges, according to the report.

Photo: Luis Alvarez via Getty Images

Over the last year, emotional support, time management skills and work-life balance have become drastically more important and difficult in the workplace — and women leaders were far more likely than men to step in and do that work for their teams, according to the latest iteration of McKinsey and's annual Women in the Workplace report.

Senior leaders who identify as women were 60% more likely to provide emotional support to their teams, 24% more likely to ensure their teams' workload is manageable and 26% more likely to help team members navigate work/life challenges, according to the report. In addition, about one in five women senior leaders spend a substantial amount of time on DEI work that is not central to their job, compared to less than one in 10 male senior leaders.

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Anna Kramer

Anna Kramer is a reporter at Protocol (Twitter: @ anna_c_kramer, email:, where she writes about labor and workplace issues. Prior to joining the team, she covered tech and small business for the San Francisco Chronicle and privacy for Bloomberg Law. She is a recent graduate of Brown University, where she studied International Relations and Arabic and wrote her senior thesis about surveillance tools and technological development in the Middle East.

Amazon needs New World’s launch to be a success

New World arrives Tuesday. Whether it flops could determine the future of Amazon Games.

New World launches on Tuesday, after four delays. It could be Amazon's first big hit.

Image: Amazon

Amazon's New World launches on Tuesday, marking the end of a long and bumpy road to release day for the company's most pivotal video game release to date. There's a lot riding on New World, a massively multiplayer online game in the vein of iconic successes like Blizzard's long-running World of Warcraft and Square Enix's immensely popular Final Fantasy XIV.

If the game succeeds, New World will mark a rare success for a technology company in the gaming space. With the exception of Microsoft, which entered the console game industry nearly two decades ago, tech firms have tried time and again to use their engineering talent and resources to crack the code behind making successful video games. Almost every attempt has failed, but Amazon is the closest to having a hit on its hands. If it flops, we could see Amazon's gaming ambitions go the way of Google's.

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Nick Statt
Nick Statt is Protocol's video game reporter. Prior to joining Protocol, he was news editor at The Verge covering the gaming industry, mobile apps and antitrust out of San Francisco, in addition to managing coverage of Silicon Valley tech giants and startups. He now resides in Rochester, New York, home of the garbage plate and, completely coincidentally, the World Video Game Hall of Fame. He can be reached at
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