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enterprise| enterpriseauthorTom KrazitNoneAre you keeping up with the latest cloud developments? Get Tom Krazit and Joe Williams' newsletter every Monday and Thursday.d3d5b92349
April 30, 2020
- Q1 revenue: $75.5 billion (26% YoY, -14% QoQ, vs. $73.6 billion expected)
- Q1 earnings: $2.5 billion (30% YoY, -24% QoQ, below expectations)
- Q2 revenue guidance: $75.0 billion and $81.0 billion, in line with expectations
The big number: Amazon will spend the entire amount of operating profit it expects to record during the second quarter — at least $4 billion — "on COVID-related expenses getting products to customers and keeping employees safe," it said in a press release.
People are talking: "I think we've learned that it's easier to get ready for a Prime Day than it is to get ready for something like this, when it all hits at once," CFO Brian Olsavsky said on the earnings call.
Opportunities: Amazon has always been a company less concerned with profit than most of its peers, and the decision to invest all of its expected second-quarter operating profit into personal protective equipment, cleaner facilities, and higher wages for its retail army could buy it some goodwill. Demand for online retail should continue to be quite strong in the second quarter even if stay-at-home orders start to lift around the country.
And Amazon should be able to fulfil that demand: It hired 175,000 employees just in March and April. The company now employs 840,000 people, up 33% from last year.
On the cloud side, AWS continues to post impressive growth on a large number, recording $10.2 billion in revenue during the quarter, up 33%. Rivals Microsoft Azure and Google Cloud are growing faster, but estimates suggest their combined revenue tallies for the first quarter are well below AWS.
Threats: The second quarter might be the biggest test of Amazon's vaunted operational skills in its history.
"It's an odd quarter, because generally the biggest uncertainty we have is customer demand and what they'll order how much of it they'll order," Olsavsky said. "Demand has been strong, and the biggest questions we have in Q2 are more about our ability to service that demand with the products that people are ordering, in a full way."
On other fronts, advertising has been a greater focus for Amazon over the last few years, and it's going to be a rough few months for the advertising market. Amazon is less exposed to that problem than companies like Google or Facebook, but Olsavsky said the company did see a slowdown in advertising demand over the last few weeks of March, as well as "downward pricing pressure."
The power struggle: It will take a lot to displace Amazon from its perch atop the online retail market, but Amazon's ability to control the spread of the pandemic across its massive workforce — larger than the population of four U.S. states — will play as important a role in keeping its operations running as fancy AI algorithms or robotic distribution centers.
Amazon plans to spend $300 million procuring and administering COVID-19 tests for that workforce as part of the aforementioned $4 billion investment. Depending on how the pandemic fares over the course of the year, that effort could wind up costing the company $1 billion, according to reports. That means the company will continue to rely on AWS to generate the lion's share of its operating profit for the foreseeable future, which could give rivals an opportunity to reignite the cloud pricing wars of a few years back.
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Tom Krazit
Tom Krazit ( @tomkrazit) is a senior reporter at Protocol, covering cloud computing and enterprise technology out of the Pacific Northwest. He has written and edited stories about the technology industry for almost two decades for publications such as IDG, CNET, paidContent, and GeekWire. He served as executive editor of Gigaom and Structure, and most recently produced a leading cloud computing newsletter called Mostly Cloudy.
People
Expensify CEO David Barrett: ‘Most CEOs are not bad people, they're just cowards’
"Remember that one time when we almost had civil war? What did you do about it?"
Expensify CEO David Barrett has thoughts on what it means for tech CEOs to claim they act apolitically.
Photo: Expensify
January 19, 2021
Benjamin Pimentel ( @benpimentel) covers fintech from San Francisco. He has reported on many of the biggest tech stories over the past 20 years for the San Francisco Chronicle, Dow Jones MarketWatch and Business Insider, from the dot-com crash, the rise of cloud computing, social networking and AI to the impact of the Great Recession and the COVID crisis on Silicon Valley and beyond. He can be reached at bpimentel@protocol.com or via Signal at (510)731-8429.
January 19, 2021
The Trump presidency ends tomorrow. It's a political change in which Expensify founder and CEO David Barrett played a brief, but explosive role.
Barrett became famous last fall — or infamous, depending on whom you ask — for sending an email to the fintech startup's clients, urging them to reject Trump and support President-elect Joe Biden.
<p>"Anything less than a vote for Biden is a vote against democracy," Barrett said in the email.</p><p>It was an unprecedented political maneuver by a CEO-founder in Silicon Valley, and one that drew praise from a preeminent historian of the region.</p><p>"This was a moment that utterly transcended politics as usual, and his statement utterly transcended politics as usual," futurist and historian Paul Saffo told Protocol. "I'm sure investors got a little bit of a case of indigestion over this. It was a bold move and I would say it was made with considerable character."</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><p>And it wasn't a one-off: Barrett sent another email to Expensify customers over the weekend, telling its users about its plans to spend $3 million on fighting inequality, while also railing against the "domestic terrorists" who invaded the Capitol earlier this month.</p><p>Barrett talked to Protocol last Friday, before the latest email, about the coming transition, which he reflected on in a celebratory mood even as he looked back on the controversial episode. "We just survived Trump. This is going to be an amazing year," he said. "The economy's coming back. The vaccines are rolling out. Travel is going to restart. We got a new administration that's going to make reasonable decisions. We avoided a civil war. Everything's on the up and up."</p><p><em>The interview has been edited for clarity and brevity.</em></p><p><strong>You sent that email taking a position on the election. I've talked to a lot of CEOs in Silicon Valley who'd rather stay in the middle. They're not going to say what they think or even who they voted for because it's safer.</strong></p><p>My opinion is a little bit different. I think this idea of "Oh, we're apolitical," I think that's kind of bullshit. I think there's no such thing in a democracy as being apolitical. Every action you take is your position. I think that a large number of these tech companies, by saying, "Oh, we're apolitical," that's a very convenient way of saying, "No, I'm voting for the status quo. I support the current administration, and I'm not going to take actions to do anything about it because it's actually good for business." I think it's actually pretty cynical.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><p><strong>There's going to be a change, and there will be new issues. It's probably not going to be as intense as Trump, but there will be issues. How do you navigate them? It can be a slippery slope when you start to take positions.</strong></p><p>I think the litmus test is: What is the real-world potential impact of this? I don't anticipate to weigh in on the normal issues. It sounded bombastic back then when I wrote the newsletter: "Hey, I am genuinely concerned that we're going to have a true civil war, and that's going to be really bad for business. My business is great. We're profitable. We're growing. We're surviving the pandemic. So long as we don't descend into civil war, we'll be fine. But Trump is saying he's not going to leave office, and is anyone reading this crazy shit? We should take it seriously." </p><p>This is not normal politics. This is not taxes or health care or whatever. This is like the destruction of our nation up for discussion. The only reason I felt it was important as a CEO to weigh in was that the stakes are too high to be neutral here. </p><p>Even right now. The guy's still not out of office, by the way. The FBI's warning that we're going to have attacks on every state Capitol. Never has that happened in the history of the nation before. This is so wild, what we're talking about. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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</div></p><p>I feel that we need to keep reminding ourselves just how beyond the pale this is. As business leaders, it's just shameful to just sit out this entire thing. It's like, "Oh, remember that one time when we almost had civil war? What did you do about it? Oh, fucking nothing? Oh, good job."</p><p><strong>What was the reaction to the email like? Did any of it give you pause?</strong></p><p>Expensify is not a product you adopt overnight. You also don't leave it overnight. We just didn't know what the reaction was going to be. We saw this thing just go so much bigger than we expected. We were like, "Oh, fuck. OK. That's exciting."</p><p>Most people ignored it, or agreed with it, or vented about it or whatever. The vast majority of people, they're too busy. And in this Twitter news cycle, sustaining anger for more than like 10 seconds is hard. It's like, "Fuck Trump! Oh, such a cute puppy!" It's so hard to do anything.</p><p><strong>Where does that come from, that belief in taking a position? Can you talk a bit about your background?</strong></p><p>My background has always been in hard engineering. Never been in finance. Never been in politics or any of that stuff. I think what you're getting at [is]: Why are you so outspoken? I'm in a lucky position to do that. I run a very profitable business that has a very distributed customer base. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="4">
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</div></p><p>I think most CEOs, it's not that they're bad people, they're just cowards. They're like, "Yeah, I would like to take a stand, but I can't because of investors, customers and things like this." It basically comes down to, "I care more about hitting the next quarter results than preventing a civil war," which is so fucked up. They're more afraid of their investors than they are of militants. I'm in a lucky position where I don't have to be afraid of my investors. I'm super profitable. I can't get fired. There's no majority on the board that can fire me. So I think that I am in a position [where] I can take these stands much more than others. </p><p>I've heard from a lot of other CEOs [about speaking up, and they say]: "I can't. I wish I could. I feel bad. I feel ashamed. But I kind of can't." I feel I can give an example of, like, "Guys, speak up. The water's fine." Defending democracy is not actually a bold choice because most people agree with it.</p><p>Sure, we got a lot of shit on Twitter, or whatever. Those people weren't our customers anyway. It had no negative impact on revenue. If anything, I think we're gonna look back and this is going to be an incredible brand building event. We didn't expect this to go as viral as it did. It's like, "Shocker! Getting massive coverage for defending democracy is good for business, actually."</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="5">
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</div></p><p>I think that CEOs need to have the courage to actually step up for things that matter, and be less sort of afraid of the impact on their businesses. Because most customers, especially the people who are actually buying the software, they care about stability, they care about democracy.</p><p><strong>Would you consider politics after your business career?</strong></p><p>No, that sounds like a huge pain in the ass. Plus that assumes that there is an "after my business career." I just made this giant profitable business, and it's fucking awesome. I want to work here forever. My goal is just to stay here forever.</p>
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Benjamin Pimentel ( @benpimentel) covers fintech from San Francisco. He has reported on many of the biggest tech stories over the past 20 years for the San Francisco Chronicle, Dow Jones MarketWatch and Business Insider, from the dot-com crash, the rise of cloud computing, social networking and AI to the impact of the Great Recession and the COVID crisis on Silicon Valley and beyond. He can be reached at bpimentel@protocol.com or via Signal at (510)731-8429.
People
Amazon’s head of Alexa Trust on how Big Tech should talk about data
Anne Toth, Amazon's director of Alexa Trust, explains what it takes to get people to feel comfortable using your product — and why that is work worth doing.
Anne Toth, Amazon's director of Alexa Trust, has been working on tech privacy for decades.
Photo: Amazon
January 18, 2021
David Pierce ( @pierce) is Protocol's editor at large. Prior to joining Protocol, he was a columnist at The Wall Street Journal, a senior writer with Wired, and deputy editor at The Verge. He owns all the phones.
January 18, 2021
Anne Toth has had a long career in the tech industry, thinking about privacy and security at companies like Yahoo, Google and Slack, working with the World Economic Forum and advising companies around Silicon Valley.
Last August she took on a new job as the director of Alexa Trust, leading a big team tackling a big question: How do you make people feel good using a product like Alexa, which is designed to be deeply ingrained in their lives? "Alexa in your home is probably the closest sort of consumer experience or manifestation of AI in your life," she said. That comes with data questions, privacy questions, ethical questions and lots more.
<p>During CES week, when Toth was also on a popular panel about the future of privacy, she hopped on a Chime call to talk about her team, her career and what it takes to get users to trust Big Tech. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><p><em>This interview has been edited and condensed for clarity.</em></p><p><strong>How does the Trust team work? That's what it's called, right?</strong></p><p>Yeah. I work on the Alexa Trust org, it's part of the Alexa organization overall. The team that I work on is responsible for building all the privacy features, all the privacy controls and settings, and thinking about privacy across Alexa, as well as accessibility. So the aging teams, the accessibility teams, Alexa for Everyone, all reside within this organization. And we're thinking about content issues and the whole gamut. So really all of the all of the policy dimensions and how they manifest in consumer-accessible controls and features is what this team thinks about.</p><p><strong>Why is that one team? You just named a bunch of different, equally important things. What is the tie that binds all of those things?</strong></p><p>Well … I think it's trust, right? It's, how do we develop trustworthy experiences? We are very much a horizontal organization that works throughout the Alexa org. </p><p>And the Alexa org actually is much larger than I even anticipated. When I first was interviewing with the organization, I was really surprised at how big and how quickly it's grown. So it's truly a horizontal effort to think about the customer experience, and all of these areas where there are potential trust issues, and try to deal with them very proactively. </p><p><strong>That's a much bigger definition of trust than I would have guessed. I feel like we talk about trust a lot as sort of synonymous with privacy, and so "what do you do with my data" is the core question. But then when you put things like accessibility and ethics in there, it broadens the definition of what you're looking at in this really interesting way.</strong></p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><p>Yeah, it's a very expansive view. I have worked on privacy for most of my career. It often presents as a defensive issue for companies, right? And even the word "privacy" brings up a sort of connotation that makes you think about all the things you don't want people to know. </p><p>But I think of it really as an opportunity to innovate and to try to create more positive experiences, rather than to think of it as a defensive posture. How are we enabling the usage of data to help create better experiences for customers? Because that's really, ultimately what customers want: for you to use data to make this better for me. And I'm totally good with that. The concern is when I'm not sure what I'm getting out of you using my data, and you have it, and why do you have it? That's the area that's problematic. And what I see, and what we're trying to do, is to be very transparent, and to demonstrate time and again how your data is actually benefiting you in this product experience.</p><p><strong>That's actually one of the things I wanted to talk about. You said in another interview that so much of privacy and security is basically just, like, don't screw up. There's no positive experience, it's just there until you ruin it. It's interesting to think about it the other way: to say, "What does it look like to be more proactive about privacy and data security?" What does that look like for you, in terms of how to actually put it in front of people in a way that feels useful, instead of just having pop-ups that say, "Don't worry, we're not using your data for bad things?"</strong><br></p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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</div></p><p>Designing for privacy, or designing for trust more specifically, is about baby steps. It's like developing a relationship with a person, right? You have to earn the trust. And you have to do things in the beginning that over time become less important. So the wake word: We rely very heavily on the wake word. You have to invoke Alexa. But the use of the wake word, and the training around that, is in order to make people comfortable with the fact that we are only streaming your requests to the cloud once the wake word has been invoked. </p><p>That is about interjecting some conscious friction, to create a trusted experience so that later when we have more advanced features, more advanced conversational-type elements, you'll be in a place where you're comfortable with that experience. It moved you along that learning curve, and got to that place where you trust us to do that for you effectively. </p><p>I think it was on Twitter or on LinkedIn, I saw that there was an article that had gone viral. There was a security organization that did a breakdown of an Echo device because there was a theory the mic-off button was in fact just cosmetic. So they did a whole breakdown and sort of mapped out the electronics to prove, in fact, if the red light is on, the wiring to the mic is disabled. The red light and the mic cannot both be on at the same time and vice versa. That was a design choice. There are a lot of choices that are about getting people comfortable with the device, and feeling that degree of trust so that later down the road, we can introduce more features that people will be more likely to use. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="4">
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</div></p><p><strong>But it's telling even that those sort of conspiracy theories exist, right? People think the same thing about Facebook turning on their microphone. Does it feel like there is this perception hole that every big tech company is in right now? That you, as Alexa, have to go out of your way to convince people that you're doing the right thing, as opposed to even starting in a neutral place? It just feels like we're in this place where people are learning to be suspicious about things that they don't understand.</strong></p><p>I'm kind of a hardened cynic. That's just my natural disposition on things. So yes, I think we are in a period of time right now where skepticism is at an all-time high. And I think deservedly so, in the world we're living in at the present moment.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="5">
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</div></p><p>But what I'm often heartened by is that people have put this device into their homes, into their most sacred private spaces with their families with their loved ones. To do that is a big leap of faith and trust in Amazon and Alexa. So the mere fact that we're there is already a sign that people have extended to us the benefit of the doubt and have said "we trust you." </p><p>So it's not even so much about having to earn that trust in the first place as it is having to be worthy of that trust, right? Or be worthy of that privilege of being in that space. That's the goal for me: to make sure that we continue to be worthy of the trust they've already placed in us, which is not a hurdle everyone gets over. </p><p><strong>What about as you think about things like default settings versus giving people choice? You can give people all the options in the world, but we know for a fact that most people are never going to change anything. So I'm suspicious of the idea that that's a solution to these problems, but it's definitely part of the solution. How do you think about making good decisions for people versus letting people make decisions?</strong> </p><p>First of all, no two people have the exact same notions of privacy. It's different generations, different cultures, different backgrounds, different experiences, all driving different expectations. No matter where you set a default, it's not going to be right for everybody. So there has to be the ability to change it. And you have to make that easy to find. <br></p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="6">
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</div></p><p>So in the Alexa context, voice-forward commands to try to make it as easy as possible to be able to say, "why did you do that," or "delete what I just said," or "delete everything I have ever said" — those kinds of interactions help reduce the friction in privacy, they make it easier for people to exercise those those options. </p><p>Your default settings generally represent your organizational bias, in one way or the other. And in this case, the default settings that we have reflect our ability to use data in a way that's going to improve the product and make it better for the customer. So that's where they are. And that's how they've been determined. But they're not immovable. And that's the most important part. </p><p><strong>Well, that education piece seems hard, though. We've seen Facebook, for instance, try to explain why it collects a lot of data. And it doesn't necessarily track for a lot of people. There was this big dustup with WhatsApp, people lost their minds. Is it harder than you're making it sound to help people understand what you're doing with their data?</strong></p><p>In some ways, I think that this product gives you a more immediate example of that data benefit than other products. I mean, I spent a lot of my career talking about the benefits of targeted advertising, and how if you're going to get an ad, better to get a targeted ad than one that's irrelevant. But the relative benefit to you as a customer, as an individual, for that use of your data doesn't really feel as meaningful as the types of experiences or improvements we're able to make. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="7">
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</div></p><p>And there's lots of data, particularly looking at introducing Alexa into new countries and languages and dialects, where the ability to use that voice data to dramatically improve our responses and our accuracy is something that is noticeable by people over time. I think people would recognize that, that trajectory.</p><p><strong>That's fair. And it does seem like most people, when you explain it to them, will understand pieces of it like that.</strong> </p><p>This is why I love "Alexa, why did you do that?" Because Alexa doesn't always get it right the first time, and to be able to actually ask and get a response about what that reasoning was, and you can see it in real time — you can't do that with a lot of other experiences. That's a cool one that I hope more people use. </p><p>But we are faced with some real challenges under regulation about explainable AI. These technologies are getting more and more sophisticated, and when they work really well, sometimes we're delighted, and sometimes we're creeped out. It's that balancing act of like, "Wait a minute, that was really useful … should I be worried?" Which is why trust is so important to develop, so that when you get to that moment, you can offer a customer benefit without it being intrusive, or invasive or feeling somehow uncomfortable. Devices should learn!</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="8">
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</div></p><p><strong>You're a privacy person, so I have a current events question for you: We're in the middle right now of this privacy versus transparency debate, where it's either better to let people use encrypted services because they can't be watched or becomes a problem because bad people can do bad stuff in those encrypted services and nobody can find them. And obviously, this shows up in lots of scary ways recently. Where do you fall on the debate?</strong></p><p>I will have to speak to this on a personal level, but all the messaging apps I use are end-to-end encrypted for primary messaging. I think it's important, and I think that there's a role that they play that is important. There are lots of people who think that people aren't really concerned about privacy in the world, and we've passed that moment where privacy is an issue. Just based on the number of people that I've seen crop up on Signal and Telegram in the last week, I can tell you that people really are paying attention. So I think that if that's the indicator that we should be looking at, then I would say privacy is not dead. People really do care. And it's something everybody should be paying attention to.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="9">
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David Pierce ( @pierce) is Protocol's editor at large. Prior to joining Protocol, he was a columnist at The Wall Street Journal, a senior writer with Wired, and deputy editor at The Verge. He owns all the phones.
Politics
Here’s how Big Tech is preparing for regulations in 2021
Companies know that the heat is only going to increase this year.
2021 promises to be a turbulent year for Big Tech.
Photo: Ting Shen/Getty Images
January 12, 2021
Anna Kramer is a reporter at Protocol (@ anna_c_kramer), where she helps write and produce Source Code, Protocol's daily newsletter. Prior to joining the team, she covered tech and small business for the San Francisco Chronicle and privacy for Bloomberg Law. She is a recent graduate of Brown University, where she studied International Relations and Arabic and wrote her senior thesis about surveillance tools and technological development in the Middle East.
January 1, 2021
The open internet. Section 230. China. Internet access. 5G. Antitrust. When we asked the policy shops at some of the biggest and most powerful tech companies to identify their 2021 policy priorities, these were the words they had in common.
Each of these issues centers around a common theme. "Despite how tech companies might feel, they've been enjoying a very high innovation phase. They're about to experience a strong regulation phase," said Erika Fisher, Atlassian's general counsel and chief administrative officer. "The question is not if, but how that regulation will be shaped."
<p>Every company is putting their own spin on how they're preparing for that regulation. They know that the regulation heat is only going to increase in 2021, and they are all focused on how to adapt so it does the least harm to their own business models.</p><h3>Open internet</h3><p>"The open internet" is by far the most popular way companies frame their focus. For Twitter, protecting the open internet means challenging regulatory frameworks that the company's policy team said harm competition and entrench the power of the biggest companies, according to a Twitter spokesperson. The policy team cited GDPR as an example of a legislative framework that unintentionally hurts the open internet; they argued that while the law increased protections for user privacy, it decreased competition by strengthening large companies. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><p>In the U.S. specifically, Twitter has drilled in on protecting Section 230 as an essential part of that goal. At a Section 230 congressional hearing earlier this year, CEO Jack Dorsey said that Section 230 rollback could <a href="https://www.protocol.com/section-230-hearing/zuckerberg-dorsey-pichai-section-230-statements" target="_self">collapse the internet as we know it</a>, though he's open to some reforms. Twitter is eager for creative "alternative regulatory paths" that protect competition and don't force companies to frame their decisions around removing or protecting content, according to their spokesperson.</p><p>Facebook also framed its policy interests in terms of protecting the internet from increasing barriers. "Governments throughout the world are looking to build digital barriers and impose greater state control on the internet. This drive toward digital protectionism could have a devastating effect on economic recovery across the world," wrote Nick Clegg, Facebook's policy chief, in an email to Protocol. </p><h3>Global standards</h3><p>In 2021, Facebook will also be lobbying for multilateral standards around digital taxation, privacy and data portability, among others, according to Clegg. </p><p>By multilateral, they mean multicountry and multi-stakeholder, rather than, for example, the <a href="https://www.reuters.com/article/us-france-digital-tax/france-to-impose-digital-tax-this-year-regardless-of-any-new-international-levy-idUSKBN22Q25B" rel="noopener noreferrer" target="_blank">digital services tax</a> much-debated in France this year or data portability rules imposed by China on African countries receiving monetary support. Specifically, Clegg plans to urge the U.S., Europe and India to work together to create standards based on shared values. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><p>And Google is also explicitly interested in the same type of international government cooperation. The company refused to identify and break down specific priorities, but their statement still reflected this theme. "As this pandemic has shown, we can't solve big issues alone. This is why we will urge governments to restore multilateralism," said Karen Bhatia, Google's vice president for government affairs and policy. </p><h3>Access</h3><p>Beyond the big global regulation and antitrust fights that are coming next year, some companies outlined very specific priorities for U.S. policy. At Amazon and Dell, policy leaders framed some of their focuses around increasing equitable internet access. For Amazon, increasing internet access means an increased focus on the Project Kuiper low-orbit satellite program, which received approval from the FCC in July and is intended to provide cheap internet in places with poor broadband coverage. </p><p>"Amazon will be working internationally to achieve licensing in other countries to move this initiative forward," Brian Huseman, Amazon's VP for public policy, said. Amazon's other major policy priorities for 2021 will be pushing for a minimum wage increase to $15 per hour in the U.S. and more ambitious federal climate policy, according to Huseman.</p><h3>5G</h3><p>Telecom companies and some big tech players will be mostly focused on 5G next year, including Dell. For Dell's policy team, increasing internet access means lobbying heavily for an "open and interoperable" 5G network. "We would like to see the proper investment and partnerships across public, private and government organizations to advance U.S. leadership in 5G worldwide. The U.S. must drive the innovation and standardization of national 5G infrastructure," said Michael Young, Dell's senior vice president for global government affairs and public policy.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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</div></p><p>Broadband and data providers like Verizon, Comcast and AT&T will also be zeroing in on the 5G fight, lobbying to end the Pentagon's plan to control the commercial 5G network and instead pushing for the FCC to hold traditional auctions for 5G spectrum, according to an open letter from Jonathan Spalter, the president and CEO of trade group USTelecom. The more traditional spectrum-auction method would give telecom companies more control than the "nationalized" 5G Pentagon proposal (former Google CEO Eric Schmidt has been a <a href="https://www.protocol.com/newsletters/sourcecode/how-eric-schmidt-plays-politics?rebelltitem=1#rebelltitem1" target="_self">key advocate</a> of the nationalized plan). </p><p>Microsoft and Apple both declined to share their 2021 policy priorities.</p>
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- Trump wants to strike back at Big Tech. There’s not much he can do. - Protocol — The people, power and politics of tech ›
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Anna Kramer is a reporter at Protocol (@ anna_c_kramer), where she helps write and produce Source Code, Protocol's daily newsletter. Prior to joining the team, she covered tech and small business for the San Francisco Chronicle and privacy for Bloomberg Law. She is a recent graduate of Brown University, where she studied International Relations and Arabic and wrote her senior thesis about surveillance tools and technological development in the Middle East.
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Microsoft wants to use AR to see through fog and smoke
Apple autonomous cars, AI coffee orders, emailing help and other patents from Big Tech.
See what isn't there.
Image: Microsoft/USPTO
December 13, 2020
Mike Murphy ( @mcwm) is the director of special projects at Protocol, focusing on the industries being rapidly upended by technology and the companies disrupting incumbents. Previously, Mike was the technology editor at Quartz, where he frequently wrote on robotics, artificial intelligence, and consumer electronics.
December 13, 2020
It's beyond dark out at 5:30 p.m. these days, so perhaps, as you're stuck at home with nowhere to go, you're tempted to log off your bad screen and onto your good screen a little earlier than you should. Perhaps that's what happened over at the U.S. Patent and Trademark Office, as this was a bit of a fallow week for patents from Big Tech.
That being said, there were still a few neat ones out there: Microsoft is looking into using AR to actually augment what you see; Apple is hard at work on autonomous vehicles; and Facebook, for some reason, is very concerned about the longevity of magnetic tapes.
<p>And remember: The big tech companies file all kinds of crazy patents for things, and though most never amount to anything, some end up defining the future. </p><h3>Alphabet</h3><p><a href="http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=23&f=G&l=50&co1=AND&d=PTXT&s1=google.ASNM.&OS=AN/google&RS=AN/google" rel="noopener noreferrer" target="_blank"><u><strong>Determining what's newsworthy</strong></u></a></p><p>There have been absolutely no problems with using algorithms to program the content that people see on their social feeds, so I can't see any issue with this patent idea. Essentially, the patent outlines crawling the web for new videos posted to sites and blogs online, and using a corpus of knowledge about the topic at hand, determining whether someone interested in that topic would find this new video interesting, and then alert them to it. It's not entirely clear how this system would moderate what it's finding and showing to people, but I can't imagine how that would be an issue. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><p><img src="https://lh4.googleusercontent.com/zu-KbFV9PD2FsHJg5gyhUxCoY63Fd7QWFXujNkPhmfNQKkU_ugeCbTLO2RVwumWGn2EHTWyVZp11zCMUndhaEeOf6nwips_QCC7KM9fM0m5tpTUkdbGGhjoGbtr4qUgVtwFhZx8_"></p><p><br><br></p><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10857963&IDKey=533B0027C8E8%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526p%3D1%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-bool.html%2526r%3D2%2526f%3DG%2526l%3D50%2526co1%3DAND%2526d%3DPTXT%2526s1%3Dwaymo.ASNM.%2526OS%3DAN%2Fwaymo%2526RS%3DAN%2Fwaymo" target="_blank"><u><strong>Encasing passengers in airbags</strong></u></a></p><p>This reminds me of the <a href="https://www.youtube.com/watch?v=KKqdgvsbfFQ" target="_blank"><u>inflatable bubble thing</u></a> James Bond used to save his life in "The World Is Not Enough." Waymo's patent outlines several different ways of automatically encasing passengers in something safe in the event of a crash, ranging from a netting and curtain design that would just hold the passengers in place to a full-on squishy safety bubble. If a self-driving car with me in it has to crash (I hear a lot of talk about Trolley Problems or some such), I hope I'm in the squishy kind. </p><p><img src="https://lh4.googleusercontent.com/iSpVxtimzP4sorP9WAnx4dASv8vCL3XPrIfqG21DV4uRhrEumGeyX6J47m3m9uvPFvaHc4MWJs5Yen8-OWe99XL9GgohCeS9S5xtrDjwKHycRi4zYBM5jCbhwJUvMaKSbmmtgZsW"></p><h3>Amazon</h3><p><a href="http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=16&f=G&l=50&co1=AND&d=PTXT&s1=amazon.ASNM.&OS=AN/amazon&RS=AN/amazon" target="_blank"><u><strong>Making sure you're emailing the right person</strong></u></a></p><p>Have you ever had one of those mortifying moments when you meant to email John Smith at Microsoft and you accidentally emailed John Smith at Apple? It's awkward, to say the least. But Amazon is apparently looking into helping you pick the right email addresses. Using a combination of understanding what the email writer is saying and who they've picked as the recipient would help Amazon's system determine whether they meant to choose who they have. As the patent itself says, "'Stephen is a terrible manager' is probably acceptable to send a friend in a personal interaction, but sending 'Stephen is a terrible manager' to Stephen is probably not okay."</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><h3>Apple</h3><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10860034&IDKey=1F7FB7AB7355%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-adv.htm%2526r%3D63%2526f%3DG%2526l%3D50%2526d%3DPTXT%2526s1%3D%252522apple%252Binc%252522.ASNM.%2526p%3D2%2526OS%3DAN%2F%252522apple%252Binc%252522%2526RS%3DAN%2F%252522apple%252Binc%252522" target="_blank"><u><strong>Autonomously finding barriers</strong></u></a></p><p>Apple reportedly <a href="https://www.bloomberg.com/news/articles/2020-12-08/apple-shifts-leadership-of-self-driving-car-division-to-ai-chief" target="_blank"><u>reorganized</u></a> its vehicle project to report to the company's AI chief, John Giannandrea, and this sounds like the sort of work his team would be useful for. The patent covers the sorts of detections that autonomous vehicles will be doing as they venture out into the world, mapping static objects like barriers, fences, walls and the like, and determining that unlike people, vehicles or animals, they likely won't be moving into their path — and if they do, there's probably a bigger issue at play. </p><p><a href="http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&u=%2Fnetahtml%2FPTO%2Fsearch-adv.htm&r=55&f=G&l=50&d=PTXT&s1=%22apple+inc%22.ASNM.&p=2&OS=AN/%22apple+inc%22&RS=AN/%22apple+inc%22" rel="noopener noreferrer" target="_blank"><u><strong>Making dragging and dropping on iPad a little easier</strong></u></a></p><p>Apple is slowly acknowledging the fact that, on the iPad, doing complicated stuff with a mouse and keyboard is often easier than with your fingers. But dragging and dropping content from one app to another still leaves a bit to be desired. This patent outlines a future iPad operating system where users could use multiple fingers to drag multiple images (or other files) from one program to another. It also seems to suggest a future where you can have more than two or three programs onscreen at once — rather like windows on a computer. But <a href="https://www.businessinsider.com/apple-whats-a-computer-ad-sparks-anger-2018-1" rel="noopener noreferrer" target="_blank"><u>what really is a computer</u></a>?</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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</div></p><h3>Facebook</h3><p><a href="http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=26&f=G&l=50&co1=AND&d=PTXT&s1=facebook.ASNM.&OS=AN/facebook&RS=AN/facebook" rel="noopener noreferrer" target="_blank"><u><strong>Making magnetic tapes last longer</strong></u></a></p><p>This probably isn't the first area of innovation that you'd expect a young tech giant to be researching. Facebook's new patent revolves around magnetic-tape data storage systems for archival purposes. Physics and entropy being what they are, these tapes tend to degrade over time, especially with continual use. This patent outlines ways to check on the health of the tapes, how often they're read and written, and to flag to administrators if they're failing. It also includes, according to the patent, a "predictive analysis method used to predict a future health status of the archival tape." Or you could, you know, just stop using tape. </p><h3>Microsoft</h3><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10860587&IDKey=563855505624%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-adv.htm%2526r%3D51%2526f%3DG%2526l%3D50%2526d%3DPTXT%2526s1%3Dmicrosoft.ASNM.%2526p%3D2%2526OS%3DAN%2Fmicrosoft%2526RS%3DAN%2Fmicrosoft" rel="noopener noreferrer" target="_blank"><u><strong>Using AI to get your pumpkin spice latte</strong></u></a></p><p>Microsoft has a new patent about designing a conversational AI assistant that would actually be somewhat enjoyable to talk to; think the assistant in "Her," but more about selling you more stuff than achieving singularity. In one of the examples given, the user wants to know how long pumpkin spice latte season will last at their favorite cafe, BigCoffeeChain. The AI tells them it lasts well into the new year (those must be some resilient pumpkins they over there!), and uses context later in their interaction with the user to provide them with a coupon for a PSL, and later, a few questions about one of the chain's locations. It's a smart way to get more data out of customers in a rather unassuming fashion. At least there's cheap PSLs involved. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="4">
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</div></p><p><img src="https://lh3.googleusercontent.com/Oha5E4L8ci7IL503tnbUida4aJJjFeWu8q0ifmOSSTaV0MirTxs7VhrP80k9X0bps7fT9vQiGJZsQlCXY4a9b5T9-oX8p0m2kWXCeksitvs60BdISR2xKATW5M_z_gIHiBqEFfuL"></p><p><br></p><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10860100&IDKey=43C0020DED14%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-adv.htm%2526r%3D71%2526f%3DG%2526l%3D50%2526d%3DPTXT%2526s1%3Dmicrosoft.ASNM.%2526p%3D2%2526OS%3DAN%2Fmicrosoft%2526RS%3DAN%2Fmicrosoft" target="_blank"><u><strong>AR glasses that can see through fog</strong></u></a></p><p>A lot of work in augmented reality seems to focus more on adding things on top of reality rather than actually … augmenting it. But this patent has some interesting ideas on how to augment the real world: It outlines using AR glasses to, among other things, see through things that impede the vision of our mere mortal eyes. Small particulates, like those in smoke, dust or fog, could be filtered out by a digital vision system, and the clearer picture could be overlaid onto the wearer's glasses. This could be useful for your average jogger or commuter, but could be life-saving for emergency services personnel. </p><p><img src="https://lh6.googleusercontent.com/URzhfe1Kk4iS1HX-WcXwsCEBTAtYpGw0Qp6__24aEypBzSJhRqPfJ3YfLAsHFM6tWyzeyQAysQHU_vAcAocNXcyxPNVXpzNGYemE9c5UG_Cdrw1YAA_-US6886DMwU5rcwOYgIot"></p><p><a href="http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=28&f=G&l=50&co1=AND&d=PTXT&s1=microsoft.ASNM.&OS=AN/microsoft&RS=AN/microsoft" target="_blank"><u><strong>Auto-detecting out of office</strong></u></a><br></p><p>Sometimes, when it's late on a Friday and a much-needed vacation is staring you in the face, the last thing you remember to do before leaving the office is turn on your out-of-office message. Who wants another moment in Outlook when the beach is calling? Microsoft seems to be working on a solution to this with its patent. It describes a system built into your email that could detect whether you're likely working that day or not. It would see if your usage matches how much you check your email on the weekend, and if it's about the same, it could flag to colleagues who email you that you're not likely to respond. It could also do the same thing if you forgot to turn off our OOO when you're back at work, tan and rested and still thinking about the daiquiris from last week. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="5">
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Mike Murphy ( @mcwm) is the director of special projects at Protocol, focusing on the industries being rapidly upended by technology and the companies disrupting incumbents. Previously, Mike was the technology editor at Quartz, where he frequently wrote on robotics, artificial intelligence, and consumer electronics.
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Microsoft wants you to live on as a digital chatbot
Drone blimps, emotional video editing, better Apple Watches and other patents from Big Tech.
Is this the future of customer service or a really creepy way to honor loved ones who've died? Maybe both!
Image: USPTO
December 7, 2020
Mike Murphy ( @mcwm) is the director of special projects at Protocol, focusing on the industries being rapidly upended by technology and the companies disrupting incumbents. Previously, Mike was the technology editor at Quartz, where he frequently wrote on robotics, artificial intelligence, and consumer electronics.
December 7, 2020
Hello patent roundup readers! It's been a while since I've brought you the latest Big Tech filings from the U.S. Patent and Trademark Office. Blame Thanksgiving and the latest Protocol Manuals. But never fear: We're back now, and there were some truly great patents from the last few weeks. Amazon wants to edit content when it thinks you're sad and blanket the world in drone blimps; Apple is thinking about making long-living wearables; and Microsoft wants to digitally resurrect your dead loved ones.
And remember: The big tech companies file all kinds of crazy patents for things, and though most never amount to anything, some end up defining the future.
<h3>Alphabet</h3><p><a href="http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&u=%2Fnetahtml%2FPTO%2Fsearch-adv.htm&r=74&f=G&l=50&d=PTXT&s1=google.ASNM.&p=2&OS=AN/google&RS=AN/google" rel="noopener noreferrer" target="_blank"><strong>News digests</strong></a></p><p>Keeping up with the news is a difficult task, even on slow news days (remember those?), but Google thinks it can solve it with <em>automation</em>. Based on things people have searched for and their general popularity, Google could send people daily or weekly digests of headlines. The system's algorithm would rank each item on how important it thought it would be to the user. A much easier solution: just <a href="https://www.protocol.com/newsletters/sourcecode/" target="_self">sign up for Source Code</a>. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><h3>Amazon</h3><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10846517&IDKey=F0C0377E480F%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-adv.htm%2526r%3D95%2526f%3DG%2526l%3D50%2526d%3DPTXT%2526s1%3Damazon.ASNM.%2526p%3D2%2526OS%3DAN%2Famazon%2526RS%3DAN%2Famazon" rel="noopener noreferrer" target="_blank"><strong>Editing content if you look sad</strong></a></p><p>Sometimes after a rough day, we turn to music, books, games or movies to cheer us up. But what if the content we ingested was specifically tuned to reverse whatever mood we're in? Amazon is thinking about using facial recognition to try to determine what mood a person is in by their facial expressions, and then tailoring — or even editing — content to fit the mood. If you're exasperated and just want something to zone out to, the system probably wouldn't show you "Love in the Time of Cholera." Maybe if you keep wearing a mask, the system won't know what sort of content to program for you. </p><p> <img src="https://lh6.googleusercontent.com/WTu451_5RzeaQXxBoIA6RLHTwqUg_bYxwYZxDBBAkoinKTvpXBZP0FI4eZJd9qUyeY6DqALiB-_dRD7Ogt4_-gxYdNUYCwGMXjsT3t6Zf486y3wEN-mbn8vIAbo13RT8LKPkoWIn"></p><p><a href="http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=23&f=G&l=50&co1=AND&d=PTXT&s1=amazon.ASNM.&OS=AN/amazon&RS=AN/amazon" target="_blank"><strong>Connected containers that reorder more products</strong></a></p><p>Ever get down to the end of your jar of coffee beans and realize you don't have enough left for that morning cup you need? If so, Amazon's new patent might be welcome news. It outlines an internet-connected container that can gauge the weight of what's in it; if it's getting light, it can automatically reorder what you usually get. In this case, that could mean never being without your organic fair-trade medium roast coffee grounds ever again, which means more booked revenue for Amazon. </p><p><img src="https://lh5.googleusercontent.com/vREx9cB_oXRKpaQTZNF_P6DFETFw2ASEkEohkNSenMXi_eEmt1r0nn0YFVEudkhBZJ5JdWf3659En9ZviONIh6n_EIjYBuy2sJE07x1SURgqHdyXJmBg4TMgidGYyKfFoILrp9cZ"></p><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10847041&IDKey=C38E5D387F41%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-adv.htm%2526r%3D81%2526f%3DG%2526l%3D50%2526d%3DPTXT%2526s1%3Damazon.ASNM.%2526p%3D2%2526OS%3DAN%2Famazon%2526RS%3DAN%2Famazon" target="_blank"><strong>Drone-monitoring blimps</strong></a></p><p>This looks like something out of Space Invaders. Apparently not content with the possibility of covering the sky in small delivery drones, Amazon seems to be looking into using blimps to monitor those drones, flying above them to track whether they're all doing as told. Can't wait to see Prime Air blimps replacing Goodyear at all major sporting events in the future — and everywhere else. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><p><img src="https://lh5.googleusercontent.com/pfST3BBDEb4dTuVxdbejAekPc_NTKjacNGevHsXJFYWSJ89jVUJGeg6Dgx_IbHJfJ_TNxMhPQdAz2VPzjoD1okDaBNBfRp33X2BBw5WyCs9F6Cg3IieX04lRVmbcTxEAUVZlY-dP"></p><h3>Apple</h3><p><a href="http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&u=%2Fnetahtml%2FPTO%2Fsearch-adv.htm&r=76&f=G&l=50&d=PTXT&s1=%22apple+inc%22.ASNM.&p=2&OS=AN/%22apple+inc%22&RS=AN/%22apple+inc%22" target="_blank"><strong>Batteries in a watch band</strong></a></p><p>The Apple Watch is great, but all of the new features the company has introduced — like the always-on display and sleep tracking — really eat up a lot of battery. This new patent, though, could potentially go a long way to adding more battery capacity to Apple's watches without adding much more thickness. The idea is to basically incorporate tiny tubular cells into the design of the watch band — creating something that doesn't look wildly different from some of the bands Apple already sells today — that would still allow the watch band to be flexible. Just don't catch that band on anything! </p><p><img src="https://lh4.googleusercontent.com/fW1KfwNeg3SyViUJjbcVX2Kx0rxd4XO5czp3b9cA6NaF5BoAQqftlBdvs0oaLEQD9vmRPakvi7s4PMZXbePL_IbFgRK8ZG_gzg4wLUfMaymI9d9cL2lq3IVQboYS0i3FpYcquRtM"></p><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10849557&IDKey=140A921C480F%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-adv.htm%2526r%3D74%2526f%3DG%2526l%3D50%2526d%3DPTXT%2526s1%3D%252522apple%252Binc%252522.ASNM.%2526p%3D2%2526OS%3DAN%2F%252522apple%252Binc%252522%2526RS%3DAN%2F%252522apple%252Binc%252522" target="_blank"><strong>All-fabric wearables</strong></a></p><p>Apple is also looking into making wearables that might feel a little less like wearing a small iPhone on your wrist. This patent outlines incorporating circuits into stretchy fabrics that could even withstand being put through the wash. While I'd prefer an Apple Watch that can last more than a day or two between charges, it would probably be pretty nice to have one that I can easily wash; they do get pretty grimy after a while! </p><p><img src="https://lh4.googleusercontent.com/ZRy8idBJsHFTjmcDezHH8yZjlYE5kSA2SSeZuqupm9kgIzhzf9pwK-WWq8T1jSUtRru0arKA7Z4H6uCl1BQKQXoaPcmNtguW91o-Wmv2UTgPzrCvfGfl1q2u_BYQLT7aaVvileKb"></p><h3>Facebook</h3><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10839313&IDKey=A15B62E53BAB%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-adv.htm%2526r%3D98%2526f%3DG%2526l%3D50%2526d%3DPTXT%2526s1%3Dfacebook.ASNM.%2526p%3D2%2526OS%3DAN%2Ffacebook%2526RS%3DAN%2Ffacebook" target="_blank"><strong>Guessing who you are online</strong> </a></p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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</div></p><p>On the internet, nobody knows you're a dog — apart from maybe Facebook. The company is looking into how it can recognize people even if they're not logged into the social network. The patent outlines some more obvious ways — such as cookies that follow your browser around the web — as well as some deeper tracking, such as remembering logged-in users' MAC addresses, IP addresses, device serial numbers and device model numbers. Very little stays secret online these days. </p><h3>Microsoft</h3><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10853717&IDKey=6E72242A6301%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526p%3D1%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-bool.html%2526r%3D31%2526f%3DG%2526l%3D50%2526co1%3DAND%2526d%3DPTXT%2526s1%3Dmicrosoft.ASNM.%2526OS%3DAN%2Fmicrosoft%2526RS%3DAN%2Fmicrosoft" rel="noopener noreferrer" target="_blank"><strong>Turning someone into a chatbot</strong></a></p><p>This is a concept I'm endlessly fascinated by. I wrote <a href="https://qz.com/1698337/replika-this-app-is-trying-to-replicate-you/" rel="noopener noreferrer" target="_blank">a very long story</a> about the idea of turning all your digital correspondence with another person into a simulacrum of that person and the nature of humanity, and whether we are more than the sum of our digital parts. Turns out, Microsoft appears to be exploring that very question itself. This patent envisions a system for taking digital content from a person ("images, voice data, social media posts, electronic messages, written letters," the patent says) and using machine learning to train a chatbot on replicating how that person would sound. Is this the future of customer service or a really creepy way to honor loved ones who've died? Maybe both! </p><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10853736&IDKey=52EB7737F123%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526p%3D1%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-bool.html%2526r%3D29%2526f%3DG%2526l%3D50%2526co1%3DAND%2526d%3DPTXT%2526s1%3Dmicrosoft.ASNM.%2526OS%3DAN%2Fmicrosoft%2526RS%3DAN%2Fmicrosoft" rel="noopener noreferrer" target="_blank"><strong>Combatting "notification blindness"</strong> </a></p><p>If you're not extremely ornery like me, you've probably given up trying to maintain inbox zero and keep all the apps on your phone free of unread notifications. You'll have probably missed a few important notifications in the sea of spam emails, meeting invites, podcast reminders and whatever else pings your phone each day. Microsoft is working on determining the likelihood that displaying a notification badge will cause a user to either read the notification and do something about it, or to turn notifications off for that app entirely (something I do with merciless frequency). If the system decides it's more likely that they'll turn notifications off altogether, it might not show a badge. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="4">
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</div></p><p><a href="https://pdfpiw.uspto.gov/.piw?PageNum=0&docid=10852825&IDKey=DB1FA16281DB%0D%0A&HomeUrl=http%3A%2F%2Fpatft.uspto.gov%2Fnetacgi%2Fnph-Parser%3FSect1%3DPTO2%2526Sect2%3DHITOFF%2526u%3D%25252Fnetahtml%25252FPTO%25252Fsearch-adv.htm%2526r%3D64%2526f%3DG%2526l%3D50%2526d%3DPTXT%2526s1%3Dmicrosoft.ASNM.%2526p%3D2%2526OS%3DAN%2Fmicrosoft%2526RS%3DAN%2Fmicrosoft" rel="noopener noreferrer" target="_blank"><strong>Playing basketball on your own</strong></a></p><p>We're having to do a lot on our own these days, but that doesn't mean we shouldn't be able to have fun on our own. Microsoft is working on wearables that could be programmed to restrict motion to certain parts of the body, which would give the wearer a sensation of weight or touch. Done correctly, this could be used to simulate something like holding and shooting a basketball. Pair that up with an augmented reality system like HoloLens, and you've got virtual H-O-R-S-E on your hands. Who needs the NBA Bubble?</p><p><img src="https://lh4.googleusercontent.com/CStlGCcMi-hmTmJhSRstQjewMvbuxZvGctLTVgo5j3PnKQGORTMuIJXyyDd4O9Exx1PrOUsEaCtCE0SMYYpO-VSDNFaMgguFdXbEO53czPOq9suNpH-WRvFbOrQ0b71P-edmGOIc"></p>
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Mike Murphy ( @mcwm) is the director of special projects at Protocol, focusing on the industries being rapidly upended by technology and the companies disrupting incumbents. Previously, Mike was the technology editor at Quartz, where he frequently wrote on robotics, artificial intelligence, and consumer electronics.
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Bulletins
January 15, 2021 13:45 EST
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