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yesLauren HeplerNone
March 13, 2020
Update: On March 15, Verily, the life sciences division of Google parent Alphabet, announced it is developing tools for testing for COVID-19 in collaboration with the California governor's office.
President Trump picked a Silicon Valley ally Friday to try to get a handle on the coronavirus pandemic: Google. Whether the tech giant was prepared to be thrust into the spotlight to solve a looming public health crisis, well, that wasn't as clear.
With financial markets tanking, the nation's most valuable companies going remote and medical concerns mounting about inadequate COVID-19 testing,Trump announced that Google has been tapped to build a website to help determine if and where people should get tested for the virus. The endeavor was announced at a Friday Rose Garden news conference, during which Trump declared a national state of emergency and said he was enlisting Walmart, Roche, CVS and other corporations to help respond to the virus and public anxiety.
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"I want to thank Google. Google is helping to develop a website," the president said. Then, in an apparent swipe at the disastrous launch of healthcare.gov under former President Barack Obama, Trump said, "It's gonna be very quickly done, unlike websites of the past." He said the website would serve to "determine whether a test is warranted and to facilitate testing at a nearby convenient location."
"Google has 1,700 engineers working on this right now. They've made tremendous progress," Trump said. "Our overriding goal is to stop the spread of the virus." The White House's coronavirus response coordinator, Deborah Birx, held up a flowchart showing how users would be screened for risk factors.
It was not immediately clear, though, whether Google, whose representatives did not attend the news conference, had been contracted to build any website, or if the company — which this week ordered North America employees to work from home — would donate time philanthropically. An internal memo from CEO Sundar Pichai, reported by CNBC, suggested that Verily, the life sciences wing of Google parent company Alphabet, was contributing technical support.
In a statement posted to a Twitter account for Google's communications team more than an hour after Trump's speech, the company said, "We are developing a tool to help triage individuals for COVID-19 testing. Verily is in the early stages of development, and planning to roll testing out in the Bay Area, with the hope of expanding more broadly over time." That appeared to be a far cry from what Trump described.
Statement from Verily: "We are developing a tool to help triage individuals for Covid-19 testing. Verily is in the early stages of development, and planning to roll testing out in the Bay Area, with the hope of expanding more broadly over time.
— Google Communications (@Google_Comms) March 13, 2020
Carolyn Wang, communications lead for Verily, told The Verge it had been developing a "triage website" for health care workers, not the general public, but will now switch gears in light of the announcement.
Another Verily spokeswoman, Kathleen Parkes, told Protocol, "Our aspiration is for the triage tool to be used much more broadly. Initially, we're linking it with several sites in the Bay Area to test and iterate." She said Verily will work with Quest Diagnostics and Labcorp, which are also helping to bolster and speed up testing.
One former Google engineer told Protocol that it seemed unlikely the company would suddenly dedicate so many engineers to one nascent project. In the past, the person said, the company has dedicated personnel from multiple departments to special projects. Spokespeople for Google and Verily would not comment on Trump's 1,700 figure. LinkedIn profiles suggest that Verily has 500 to 750 total employees.
Ultimately, Trump's nationally televised declaration about using technology to save the nation from a global pandemic — coupled with Google's near-silence on the matter — raised more questions than it answered. How will a website help if there aren't enough medical supplies on the ground? Who will make sure sensitive health data is secured? Did the president simply misrepresent what was going on, as he has done many times in the past?
Given concerns about overloading hospitals and drawing resources away from the most vulnerable patients, any functioning channel to help avoid unnecessary tests would be a good idea, said Emily Evans, a health care policy expert and managing director at Hedgeye Risk Management of Stamford, Connecticut. But the details of how a system works are critical to make sure people aren't mistakenly turned away.
"What does the website look like? What does it ask?" Evans said. "Does it say something like, 'You don't fit the criteria for a test, but check back in a week'?"
Some critics questioned the timing and style of the announcement, saying that Trump's remarks amounted to a Google advertisement during an address about a health crisis — a message that could be helpful for a company wrestling with mounting regulatory scrutiny and tension within its global workforce.
Financiers, at least, were encouraged: Stocks surged Friday afternoon (Alphabet was up more than 9% for the day) on the news that large businesses were coming into the fold to address the virus. Analysts said it made sense for an administration that has been criticized for its sluggish, sometimes contradictory response to a national emergency to seek outside expertise, regardless of major court cases and backlash that Google may be facing from critics, including Trump.
"I view these as separate issues," said Dan Ives, a technology analyst and managing director of equity research for Wedbush Securities of Los Angeles. "This is a national emergency, and Google recognizes the resources and innovation it brings to Americans in a time of crisis."
In announcing the effort with Google, Trump was able to not-so-subtly criticize past large-scale government tech initiatives, including the healthcare.gov debacle that came after Obama's Affordable Care Act was signed into law. The website built by a web of federal contractors crashed, lagged and confused millions of consumers before engineers from Google, Oracle and several smaller upstarts were brought in to salvage it.
The memo to employees from Pichai said that patients could be directed to Verily's existing Project Baseline website, billed as a "map of human health" to aid in connecting people to clinical trials, according to CNBC.
"As more test kits become available, the planners are looking to develop a pathway for public health and health care agencies to direct people to our Baseline website, where individuals who are at higher risk can be directed to testing sites based on the latest guidance from public health authorities," Pichai said in the memo.
Related:
- How the bear market could hit tech
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- The perils — and promise — of instant Amazon books in the time of coronavirus
Birx said at the White House on Friday that the website would include educational information about COVID-19 symptoms and precautions, as well as a form for individuals to input information about their condition and receive testing recommendations.
Other tech companies also touted their efforts to respond to the virus. Facebook COO Sheryl Sandberg said the company would match up to $10 million in donations to the World Health Organization's COVID-19 Solidarity Response Fund. Salesforce committed $1.5 million to two different funds. Last week, Pichai said his company was contributing money, time and resources, but he did not foreshadow any announcement with Trump.
Trump said Friday he is also working with companies including Roche to make available hundreds of thousands of additional COVID-19 tests by early next week. The state-of-emergency declaration could also unlock some $50 billion in federal funding for state operations centers, drive-through testing and other measures. For those following the medical evolution of the pandemic, ensuring adequate testing — through websites or otherwise — will be crucial. But it's equally important, Evans said, to exercise restraint as the virus spreads.
"There are a good many tests being done using precious resources," Evans said. "We should endeavor to limit those if possible."
From Your Site Articles
Lauren Hepler
,Lauren Hepler ( @lahepler) is a former reporter for Protocol covering how people live and work in Silicon Valley. She previously covered development, energy, and tech for The New York Times, The Guardian, the LA Times, the Silicon Valley Business Journal, and others. Lauren can be reached at lhepler@protocol.com (just ask for Signal), and you can share information with her anonymously via Protocol's SecureDrop. She grew up in Ohio and lives in Oakland.
Levi Sumagaysay
andLevi Sumagaysay (@levisu) is a former Silicon Valley reporter at Protocol. Previously, she was a tech reporter at The San Jose Mercury News, where she covered everything from artificial intelligence to IPOs, tech culture, news about big tech, and more. Levi has edited or written technology news since the first dot-com boom, and was for a time the writer of Good Morning Silicon Valley, one of the earliest tech blogs/newsletters.
JP Mangalindan
JP Mangalindan (@jpmanga) is a former senior reporter at Protocol. JP most recently covered the intersection of business and technology as Yahoo Finance’s chief tech correspondent. His work has appeared in Fortune, GQ, Mashable, and New York magazine.
People
Amazon’s head of Alexa Trust on how Big Tech should talk about data
Anne Toth, Amazon's director of Alexa Trust, explains what it takes to get people to feel comfortable using your product — and why that is work worth doing.
Anne Toth, Amazon's director of Alexa Trust, has been working on tech privacy for decades.
Photo: Amazon
January 18, 2021
David Pierce ( @pierce) is Protocol's editor at large. Prior to joining Protocol, he was a columnist at The Wall Street Journal, a senior writer with Wired, and deputy editor at The Verge. He owns all the phones.
January 18, 2021
Anne Toth has had a long career in the tech industry, thinking about privacy and security at companies like Yahoo, Google and Slack, working with the World Economic Forum and advising companies around Silicon Valley.
Last August she took on a new job as the director of Alexa Trust, leading a big team tackling a big question: How do you make people feel good using a product like Alexa, which is designed to be deeply ingrained in their lives? "Alexa in your home is probably the closest sort of consumer experience or manifestation of AI in your life," she said. That comes with data questions, privacy questions, ethical questions and lots more.
<p>During CES week, when Toth was also on a popular panel about the future of privacy, she hopped on a Chime call to talk about her team, her career and what it takes to get users to trust Big Tech. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><p><em>This interview has been edited and condensed for clarity.</em></p><p><strong>How does the Trust team work? That's what it's called, right?</strong></p><p>Yeah. I work on the Alexa Trust org, it's part of the Alexa organization overall. The team that I work on is responsible for building all the privacy features, all the privacy controls and settings, and thinking about privacy across Alexa, as well as accessibility. So the aging teams, the accessibility teams, Alexa for Everyone, all reside within this organization. And we're thinking about content issues and the whole gamut. So really all of the all of the policy dimensions and how they manifest in consumer-accessible controls and features is what this team thinks about.</p><p><strong>Why is that one team? You just named a bunch of different, equally important things. What is the tie that binds all of those things?</strong></p><p>Well … I think it's trust, right? It's, how do we develop trustworthy experiences? We are very much a horizontal organization that works throughout the Alexa org. </p><p>And the Alexa org actually is much larger than I even anticipated. When I first was interviewing with the organization, I was really surprised at how big and how quickly it's grown. So it's truly a horizontal effort to think about the customer experience, and all of these areas where there are potential trust issues, and try to deal with them very proactively. </p><p><strong>That's a much bigger definition of trust than I would have guessed. I feel like we talk about trust a lot as sort of synonymous with privacy, and so "what do you do with my data" is the core question. But then when you put things like accessibility and ethics in there, it broadens the definition of what you're looking at in this really interesting way.</strong></p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><p>Yeah, it's a very expansive view. I have worked on privacy for most of my career. It often presents as a defensive issue for companies, right? And even the word "privacy" brings up a sort of connotation that makes you think about all the things you don't want people to know. </p><p>But I think of it really as an opportunity to innovate and to try to create more positive experiences, rather than to think of it as a defensive posture. How are we enabling the usage of data to help create better experiences for customers? Because that's really, ultimately what customers want: for you to use data to make this better for me. And I'm totally good with that. The concern is when I'm not sure what I'm getting out of you using my data, and you have it, and why do you have it? That's the area that's problematic. And what I see, and what we're trying to do, is to be very transparent, and to demonstrate time and again how your data is actually benefiting you in this product experience.</p><p><strong>That's actually one of the things I wanted to talk about. You said in another interview that so much of privacy and security is basically just, like, don't screw up. There's no positive experience, it's just there until you ruin it. It's interesting to think about it the other way: to say, "What does it look like to be more proactive about privacy and data security?" What does that look like for you, in terms of how to actually put it in front of people in a way that feels useful, instead of just having pop-ups that say, "Don't worry, we're not using your data for bad things?"</strong><br></p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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</div></p><p>Designing for privacy, or designing for trust more specifically, is about baby steps. It's like developing a relationship with a person, right? You have to earn the trust. And you have to do things in the beginning that over time become less important. So the wake word: We rely very heavily on the wake word. You have to invoke Alexa. But the use of the wake word, and the training around that, is in order to make people comfortable with the fact that we are only streaming your requests to the cloud once the wake word has been invoked. </p><p>That is about interjecting some conscious friction, to create a trusted experience so that later when we have more advanced features, more advanced conversational-type elements, you'll be in a place where you're comfortable with that experience. It moved you along that learning curve, and got to that place where you trust us to do that for you effectively. </p><p>I think it was on Twitter or on LinkedIn, I saw that there was an article that had gone viral. There was a security organization that did a breakdown of an Echo device because there was a theory the mic-off button was in fact just cosmetic. So they did a whole breakdown and sort of mapped out the electronics to prove, in fact, if the red light is on, the wiring to the mic is disabled. The red light and the mic cannot both be on at the same time and vice versa. That was a design choice. There are a lot of choices that are about getting people comfortable with the device, and feeling that degree of trust so that later down the road, we can introduce more features that people will be more likely to use. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="4">
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</div></p><p><strong>But it's telling even that those sort of conspiracy theories exist, right? People think the same thing about Facebook turning on their microphone. Does it feel like there is this perception hole that every big tech company is in right now? That you, as Alexa, have to go out of your way to convince people that you're doing the right thing, as opposed to even starting in a neutral place? It just feels like we're in this place where people are learning to be suspicious about things that they don't understand.</strong></p><p>I'm kind of a hardened cynic. That's just my natural disposition on things. So yes, I think we are in a period of time right now where skepticism is at an all-time high. And I think deservedly so, in the world we're living in at the present moment.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="5">
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</div></p><p>But what I'm often heartened by is that people have put this device into their homes, into their most sacred private spaces with their families with their loved ones. To do that is a big leap of faith and trust in Amazon and Alexa. So the mere fact that we're there is already a sign that people have extended to us the benefit of the doubt and have said "we trust you." </p><p>So it's not even so much about having to earn that trust in the first place as it is having to be worthy of that trust, right? Or be worthy of that privilege of being in that space. That's the goal for me: to make sure that we continue to be worthy of the trust they've already placed in us, which is not a hurdle everyone gets over. </p><p><strong>What about as you think about things like default settings versus giving people choice? You can give people all the options in the world, but we know for a fact that most people are never going to change anything. So I'm suspicious of the idea that that's a solution to these problems, but it's definitely part of the solution. How do you think about making good decisions for people versus letting people make decisions?</strong> </p><p>First of all, no two people have the exact same notions of privacy. It's different generations, different cultures, different backgrounds, different experiences, all driving different expectations. No matter where you set a default, it's not going to be right for everybody. So there has to be the ability to change it. And you have to make that easy to find. <br></p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="6">
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</div></p><p>So in the Alexa context, voice-forward commands to try to make it as easy as possible to be able to say, "why did you do that," or "delete what I just said," or "delete everything I have ever said" — those kinds of interactions help reduce the friction in privacy, they make it easier for people to exercise those those options. </p><p>Your default settings generally represent your organizational bias, in one way or the other. And in this case, the default settings that we have reflect our ability to use data in a way that's going to improve the product and make it better for the customer. So that's where they are. And that's how they've been determined. But they're not immovable. And that's the most important part. </p><p><strong>Well, that education piece seems hard, though. We've seen Facebook, for instance, try to explain why it collects a lot of data. And it doesn't necessarily track for a lot of people. There was this big dustup with WhatsApp, people lost their minds. Is it harder than you're making it sound to help people understand what you're doing with their data?</strong></p><p>In some ways, I think that this product gives you a more immediate example of that data benefit than other products. I mean, I spent a lot of my career talking about the benefits of targeted advertising, and how if you're going to get an ad, better to get a targeted ad than one that's irrelevant. But the relative benefit to you as a customer, as an individual, for that use of your data doesn't really feel as meaningful as the types of experiences or improvements we're able to make. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="7">
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</div></p><p>And there's lots of data, particularly looking at introducing Alexa into new countries and languages and dialects, where the ability to use that voice data to dramatically improve our responses and our accuracy is something that is noticeable by people over time. I think people would recognize that, that trajectory.</p><p><strong>That's fair. And it does seem like most people, when you explain it to them, will understand pieces of it like that.</strong> </p><p>This is why I love "Alexa, why did you do that?" Because Alexa doesn't always get it right the first time, and to be able to actually ask and get a response about what that reasoning was, and you can see it in real time — you can't do that with a lot of other experiences. That's a cool one that I hope more people use. </p><p>But we are faced with some real challenges under regulation about explainable AI. These technologies are getting more and more sophisticated, and when they work really well, sometimes we're delighted, and sometimes we're creeped out. It's that balancing act of like, "Wait a minute, that was really useful … should I be worried?" Which is why trust is so important to develop, so that when you get to that moment, you can offer a customer benefit without it being intrusive, or invasive or feeling somehow uncomfortable. Devices should learn!</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="8">
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</div></p><p><strong>You're a privacy person, so I have a current events question for you: We're in the middle right now of this privacy versus transparency debate, where it's either better to let people use encrypted services because they can't be watched or becomes a problem because bad people can do bad stuff in those encrypted services and nobody can find them. And obviously, this shows up in lots of scary ways recently. Where do you fall on the debate?</strong></p><p>I will have to speak to this on a personal level, but all the messaging apps I use are end-to-end encrypted for primary messaging. I think it's important, and I think that there's a role that they play that is important. There are lots of people who think that people aren't really concerned about privacy in the world, and we've passed that moment where privacy is an issue. Just based on the number of people that I've seen crop up on Signal and Telegram in the last week, I can tell you that people really are paying attention. So I think that if that's the indicator that we should be looking at, then I would say privacy is not dead. People really do care. And it's something everybody should be paying attention to.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="9">
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David Pierce ( @pierce) is Protocol's editor at large. Prior to joining Protocol, he was a columnist at The Wall Street Journal, a senior writer with Wired, and deputy editor at The Verge. He owns all the phones.
The current state-of-the-art quantum computers are a tangle of wires. And that can't be the case in the future.
Photo: IBM Research
January 15, 2021
Dan Garisto is a freelance science journalist who specializes in the physical sciences, with an emphasis on particle physics. He has an undergraduate degree in physics and is based in New York.
January 15, 2021
The iconic image of quantum computing is the "Google chandelier," with its hundreds of intricately arranged copper wires descending like the tendrils of a metallic jellyfish. It's a grand and impressive device, but in that tangle of wires lurks a big problem.
"If you're thinking about the long-term prospects of quantum computing, that image should be just terrifying," Jim Clarke, the director of quantum hardware at Intel, told Protocol.
<p>The problem is scale. When your quantum computer is <a href="https://www.protocol.com/manuals/quantum-computing/noisy-intermediate-scale-nisq" target="_self">based on just a few dozen qubits</a>, it's fine to designate one or more wires to each qubit in order to send and receive signals. But quantum computers are growing, and they will need to reach <a href="https://www.protocol.com/manuals/quantum-computing/next-steps-advances-in-quantum-computing" target="_self">thousands, if not millions, of qubits to truly be useful</a> for <a href="https://www.protocol.com/manuals/quantum-computing/machine-learning-ai-quantum-computing-move-beyond-hype" target="_blank">companies and organizations</a> — at which point, using wires is going to become a literal knotty problem. </p><p>"It's no longer sufficient to just be able to make a qubit device and talk about the properties of a qubit," said David Reilly, a quantum researcher at Microsoft. "It's all about scale. And it's all about the infrastructure that you need to get there."</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><p>Multiple companies investing in quantum computers are now looking toward this future, and trying to develop better methods of controlling their qubits. These quantum control chips are similar to the silicon wafers produced using CMOS technology, with a few alterations to make them work at ultracold temperatures and with qubits. </p><p>In December, <a href="https://newsroom.intel.com/news/intel-debuts-2nd-gen-horse-ridge-cryogenic-quantum-control-chip/" rel="noopener noreferrer" target="_blank">Intel announced</a> its Horse Ridge 2 control chip, which builds off its predecessor to perform more specific applications, such as manipulating and reading qubits. Research <a href="https://arxiv.org/abs/1912.01299" rel="noopener noreferrer" target="_blank">soon to be published</a> in Nature Electronics looks at Microsoft's quantum control chip, which operates at the coldest temperatures yet: a tenth of a degree above absolute zero. But Microsoft and Intel aren't alone; other companies have also been developing quantum control chips. In 2019, Google debuted <a href="https://ai.googleblog.com/2019/02/on-path-to-cryogenic-control-of-quantum.html" rel="noopener noreferrer" target="_blank">its own</a>.</p><p>The goal is to help build the <a href="https://www.protocol.com/manuals/quantum-computing/next-steps-advances-in-quantum-computing" target="_self">infrastructure required for a future quantum computer</a> that has actual applications for corporations and research institutes, not just one that can <a href="https://www.protocol.com/manuals/quantum-computing/supremacy-google-debatable-milestone" target="_self">out-speed classical supercomputers in proof-of-principle tests</a>. </p><h3>Going wireless
</h3><p>Quantum computers rely on unsettling properties of the quantum world, such as superposition: the combination of states exemplified famously by Schrödinger's feline, which can be neither dead nor alive, but exists in some superposition of both states. Quantum effects like superposition are fragile, and tend to collapse out in our noisy, warm, macroscopic world. To preserve the qubits' delicate quantum states, they are kept extremely cold, usually below 1 Kelvin (about -457 degrees Fahrenheit)</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><p>To achieve those temperatures, qubits are kept in dilution fridges, which use liquid helium to keep their contents ultracold. Those devices have limited internal space and limited cooling power, both of which are hampered by a nest of wires. To explain the impetus for better quantum control, Clarke uses an analogy. </p><p>"Imagine that you are in charge of 100 dogs, and you have to take them for a walk," Clarke says. "Do you take them on 100 separate leashes? Or do you have one leash that fans out and do it more efficiently?" </p><p>In classical computers, control chips are small silicon wafers with some input and output pins that connect to billions of transistors. This CMOS technology is well-known, so it's tempting to slap a classical control chip onto a quantum computer, but it's not feasible. There are two main problems: First, quantum control chips have to operate at extremely low temperatures, so circuits must be designed to dissipate far less heat. Second, quantum control chips require alterations to interface with qubits, which are far more finicky than their classical counterparts. </p><p>Solving both problems entails reworking control chips: though hopefully not so much that they can't still be fabricated at scale, with traditional silicon manufacturing techniques.</p><p>Intel claims its Horse Ridge series (named for Horse Ridge, one of the coldest places in Oregon) operates at 4 K — above the temperature of the qubits it can control — and seeks to build on the company's preexisting expertise with semiconductor technology. While Horse Ridge 1 was designed for a wide variety of qubits, the recently unveiled Horse Ridge 2 focuses on expanded applications for spin qubits, Intel's preferred choice in <a href="https://www.protocol.com/manuals/quantum-computing/nobody-agrees-on-how-to-build-quantum-computer" target="_self">the qubit wars</a>. The goal, according to Clarke, is to "customize these low-temperature control chips for different applications." </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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</div></p><p>Google's control chip is similar, operating at 3 K, but is designed for yet another type of qubit, called a transmon. The chip has been tested on a few qubits, but not the 53-qubit Sycamore device that <a href="https://www.protocol.com/manuals/quantum-computing/supremacy-google-debatable-milestone" target="_self">made headlines</a> in 2019. <a href="https://ieeexplore.ieee.org/stamp/stamp.jsp?arnumber=8865458" rel="noopener noreferrer" target="_blank">Research from Google</a> has focused on reducing heat dissipation from the quantum control chip. Where a classical control chip outputs about one watt of heat, Google's dissipates less than two thousandths of a watt. "Getting power down is going to be very important for any of these approaches," Joseph Bardin, an engineering professor at the University of Massachusetts Amherst and a researcher at Google, wrote in an email to Protocol. </p><p>Microsoft's quantum control chip relies on similar semiconductor technology, but it is designed to work with topological qubits, though it can be adapted for other qubit architectures. (Worth noting: Topological qubits are theoretical, and have not actually been demonstrated.) </p><p>Where it really departs from Intel's and Google's designs is temperature. Microsoft's quantum control chip can dissipate less than a millionth of a watt, allowing it to stay at a chilly 0.1 K, about the same temperature as the qubits themselves.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="4">
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</div></p><h3>Is it hot in here?</h3><p>The companies insist on the advantages of their own approaches.</p><p>"What is really unique is that our signals are generated at low temperature," Intel's Clarke said. By putting its classical CPU — which sends signals to the control chip — with the control chip at these temperatures, Intel hopes to avoid the noisiness inherent to signals generated by CPUs at high temperatures. Microsoft's Reilly disputes this claim of uniqueness, and notes that Microsoft has generated its signals at temperatures as low as 1 K. </p><p>For Reilly, running the control chip at 3 or 4 K — as Google and Intel do — is much too hot: Though the difference between 0.1 K and 4 K may sound small, it's also the difference between the quantum world and the classical world. By operating the quantum control chip at the same temperature as the qubits, Reilly hopes to avoid the bottleneck between shuffling information from quantum to classical or vice versa. </p><p>"If their control system is at 4 Kelvin, then you still have this I/O bottleneck," Reilly said. "You still have a bird's nest of cables that run from four Kelvin to the millikelvin stage where the qubits are." One possible solution to that would be to bring the qubits up to 4 K — and there is <a href="https://www.nature.com/articles/s41586-020-2170-7" rel="noopener noreferrer" target="_blank">some progress</a> in that direction.</p><p>All three companies will be presenting updates at the International Solid-State Circuits Conference, which will be <a href="http://isscc.org/" rel="noopener noreferrer" target="_blank">held virtually</a> Feb. 13 through Feb. 22.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="5">
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</div></p><p>For now, though, no one has remotely enough qubits to necessitate these quantum control chips, let alone determine which of those compromises is preferable. Testing is still done on a few qubits, or devices that model qubit behaviors — not even the full ensemble of dozens of qubits that make up the current cutting-edge of quantum computers.</p><p>At any rate, quantum computing is still in its heady early days, where firsts are being made, and — despite some corporate jousting about progress — demonstrating the possibility of the technology often takes precedence over long-term plans to make it practical. And at this stage, we don't even know what all those roadblocks might be.</p><p>"Wouldn't it be ironic if it turned out that making the qubits turned out to be a little bit of a challenge?" Reilly asked. "And the real roadblocks were in the systems integration and the construction of cryogenic control at scale?"</p>
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Dan Garisto is a freelance science journalist who specializes in the physical sciences, with an emphasis on particle physics. He has an undergraduate degree in physics and is based in New York.
Election 2020
Google says it’s fighting election lies, but its ads fund them
A new report finds that more than 1,600 brands, from Disney to Procter & Gamble, have advertisements running on sites that push pro-Trump conspiracy theories. The majority of those ads are served by Google.
Google is the most dominant player in programmatic advertising, but it has a spotty record enforcing rules for publishers.
Photo: Alex Tai/Getty Images
January 14, 2021
Issie Lapowsky (@issielapowsky) is a senior reporter at Protocol, covering the intersection of technology, politics, and national affairs. Previously, she was a senior writer at Wired, where she covered the 2016 election and the Facebook beat in its aftermath. Prior to that, Issie worked as a staff writer for Inc. magazine, writing about small business and entrepreneurship. She has also worked as an on-air contributor for CBS News and taught a graduate-level course at New York University’s Center for Publishing on how tech giants have affected publishing. Email Issie.
January 14, 2021
Shortly after November's presidential election, a story appeared on the website of far-right personality Charlie Kirk, claiming that 10,000 dead people had returned mail-in ballots in Michigan. But after publishing, a correction appeared at the top of the story, completely debunking the misleading headline, which remains, months later, unchanged.
"We are not aware of a single confirmed case showing that a ballot was actually cast on behalf of a deceased individual," the correction, which quoted Michigan election officials, read.
<p>The note was a clear bait-and-switch on a story that boldly pushed a false conspiracy theory about the election. But just as striking as the editor's note is what sits at the top of this story, and every story on Kirk's site: a Google ad.</p><p>Since the 2016 election, endless attention has been paid to the way election misinformation can spread through targeted ads on social media platforms like Facebook and YouTube. But an equally insidious and less-discussed problem is how programmatic advertising, a field dominated by Google, has become the lifeblood of misinformation sites. With or without social platforms, these ads allow misinformation sites to exist and even thrive all on their own by providing a source of revenue, and companies like Google have a shoddy record of policing them. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><p>In a new <a href="https://www.newsguardtech.com/special-report-advertising-on-election-misinformation/" rel="noopener noreferrer" target="_blank">report</a> released Thursday by the news rating company NewsGuard, researchers found ads for more than 1,600 mainstream brands, from Disney to Procter & Gamble, running on <a href="https://www.newsguardtech.com/election-misinformation-tracker/" target="_blank">160 sites</a> (including Kirk's) that have openly pushed election conspiracies. Google was responsible for ads on a whopping 80 percent of those sites. Another ad exchange, The Trade Desk, was running ads on roughly half.</p><p>Among the examples NewsGuard lists: ads for Harvard University appearing on One America News Network's website, ads for AARP appearing on sites like The Gateway Pundit and ZeroHedge, and Walmart ads appearing on NOQ Report, a site that recently argued Satan uses Democrats to do his bidding, including stealing the election.</p><p>In some cases, the ads create discordant messaging between publisher and advertiser. While reporting this story, Protocol found ads for Planned Parenthood on Kirk's site, despite Kirk's frequent <a href="https://twitter.com/charliekirk11/status/1263209491581018114?s=20" rel="noopener noreferrer" target="_blank">calls</a> for Planned Parenthood to be defunded. Thanks to these ads, Planned Parenthood is effectively funding Kirk.</p><p class="shortcode-media shortcode-media-rebelmouse-image">
<img type="lazy-image" data-runner-src="https://assets.rebelmouse.io/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpbWFnZSI6Imh0dHBzOi8vYXNzZXRzLnJibC5tcy8yNTQ1MDA1Mi9vcmlnaW4ucG5nIiwiZXhwaXJlc19hdCI6MTYzNTY4MDEwOH0.qplQOYcTtVCBgeOXCbDihtGMd6uAjeg-XL39oaEr8Bw/img.png?width=980" id="f1e64" class="rm-shortcode" data-rm-shortcode-id="42c21c19889922502d0fba8fec366b71" data-rm-shortcode-name="rebelmouse-image">
<small class="image-media media-caption" placeholder="Add Photo Caption...">A Planned Parenthood fundraising ad appears on a story containing election misinformation at the top of Charlie Kirk's website.</small><small class="image-media media-photo-credit" placeholder="Add Photo Credit...">Screenshot: Protocol</small></p><p><br></p><p>Google has <a href="https://support.google.com/adsense/answer/9335564?hl=en&visit_id=637461598271119369-2898334728&rd=1" target="_blank">policies</a> forbidding publishers who post demonstrably false election misinformation and other types of content from placing Google ads on their websites. "Claims that voter fraud was widespread or that the election was stolen are all prohibited by our policies. When we find content that violates our policies we remove its ability to monetize," a Google spokesperson said.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><p>The company demonetizes individual stories first, reserving site-wide demonetization for egregious, persistent offenders (The company recently demonetized a far-right militia site following the Capitol riot). In 2019, the company removed ads from 21 million individual pages, the Google spokesperson said. The problem: Google serves billions of ads every day. </p><p>It's not that the company is unaware it's serving ads on the sites NewsGuard noted in its report. In August, a group of philanthropists <a href="https://www.protocol.com/google-ads-charities-disinformation-sites" target="_self">wrote</a> to Alphabet CEO Sundar Pichai after reports showed that ads for groups like the Red Cross and Save the Children were appearing alongside COVID-19 misinformation on TheGatewayPundit and elsewhere. The philanthropists urged Google to institute a new model that "does not put [advertisers] into unwanted and damaging associations that undermine their good works and values." </p><p>Since then, the company has taken action on individual Gateway Pundit articles, but five months later, Google has yet to fully demonetize the site despite repeated violations, enabling it to continue growing and spreading misinformation. </p><p>The power programmatic advertising has in sustaining these sites is particularly relevant now as social media giants begin to more forcefully crack down on accounts, including the president's, that regularly post dangerous conspiracy theories or incitements to violence. For many of these companies, last week's riot in the U.S. Capitol was a wake-up call, showing them the disastrous real-world consequences of allowing people to believe lies about the election being stolen. But chasing the accounts that peddle those lies off of Facebook, Twitter and YouTube is only part of the solution. As long as the people behind those accounts have a way to make money on their falsehoods, why would they ever stop?</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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Issie Lapowsky (@issielapowsky) is a senior reporter at Protocol, covering the intersection of technology, politics, and national affairs. Previously, she was a senior writer at Wired, where she covered the 2016 election and the Facebook beat in its aftermath. Prior to that, Issie worked as a staff writer for Inc. magazine, writing about small business and entrepreneurship. She has also worked as an on-air contributor for CBS News and taught a graduate-level course at New York University’s Center for Publishing on how tech giants have affected publishing. Email Issie.
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Google’s productivity guru has some advice for you
Here's how Laura Mae Martin helps Google's top execs work smarter.
Laura Mae Martin, Google's executive productivity adviser, works one-on-one with the company's top brass.
Image: Google
January 9, 2021
Kevin McAllister ( @k__mcallister) is an associate editor at Protocol, leading the development of Braintrust. Prior to joining the team, he was a rankings data reporter at The Wall Street Journal, where he oversaw structured data projects for the Journal's strategy team.
January 8, 2021
If productivity were a product at Google, then Laura Mae Martin would be its product manager.
She's Google's executive productivity adviser, a job she created following a successful 20% project about managing inboxes that she debuted while working in keyword sales. As the company's top expert on productivity, her remit seems simple enough: Make Googlers more efficient in their day-to-day work lives. But in practice, that means working directly with the top executives of a trillion-dollar company to make some of tech's most sought-after talent better at what they do.
<p>For Martin, cooking up ways to phase out inefficiencies didn't begin at the tech giant, but in her childhood kitchen. While making cupcakes with her sister she realized that rather than frosting and adding sprinkles to each cupcake one-by-one, a frost-first, sprinkle-second method saved time. Martin now advocates for similar concepts at Google — even if the processes have more to do with Python than pastries these days.</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="1">
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</div></p><p>While Google's executive team has been taking advantage of some of Google's best tips and tricks internally for years, the company recently made a lot of them public. Just a couple of months ago, in October, Google transitioned G Suite into Google Workspace, and in the process rolled out many of the tried-and-true hacks to its over 2 billion users. </p><p>While the revamp may have caused you to mistake Calendar for Drive this fall, Google sees the criticism of its homogenous icons as a feature, not a bug. Each Workspace app is still distinct in its purpose, it argues, but a focus on integration means each one can now do a little bit of what the others do too.</p><p>We spoke to Martin to find out how she helps Google's execs boost their productivity and how to make best use of some of Workspace's feature integrations. Here are some of the highlights.</p><p><em><a href="http://protocol.com/nine-favorite-tricks-from-googles-productivity-guru" target="_blank">Read nine of Martin's favorite productivity tricks here.</a></em></p><h3>Know who you are</h3><p>Martin's approach starts with a diagnosis. There's a spectrum Martin sees among the people she works with: On one side are the executives who need to approach productivity with a different mindset altogether to reclaim large stretches of time, and on the other are the executives who need to fine-tune their use of products and repurpose shorter chunks of time. She likens it to finding ways to eat better.</p><p>"You pick up a book about healthy eating, and you want to hear all the things about why you should eat that way or what's healthy about fruits and vegetables," she said. "But you also want the recipes. You need both."</p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="2">
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</div></p><p>In Google's case, that journey to a healthy work diet begins with a questionnaire Martin prepares for any of her one-on-one meetings with the company's C-suite. Martin says in her years of working with executives, she's developed archetypes of executives at the company that serve as frameworks for how she begins coaching. For global executives, for example, she needs to find time in the middle of the day, since international calls consume mornings and nights. When working with senior engineers, she often needs to look for tips that will keep them in a single product to limit the time spent switching back and forth and breaking their concentration.</p><p>"I have a couple of profiles of types of executives, and nobody fits perfectly, but it helps me guide through what my tips or thoughts would be," Martin said. "Some people prefer in-person communication, some people really need downtime or really need an agenda. I've seen enough of those profiles that I can now guide my advice instead of saying this is what works because it works for me."</p><h3>Learn how you work</h3><p>In a recent session with an executive who was overseeing product reviews that were eating up his days, with hour-long demos and subsequent time for feedback, she saw someone who needed more time back than product hacks alone could offer.</p><p>"We took the radical approach, saying, 'Let's just shave 30 minutes off those meetings,'" she said. "What if we cut that in half and challenged the teams to make the most of that time? It forced them to send a lot of material ahead of time, and we started blocking pre-read time so that he could review things that didn't need to be presented" </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="3">
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</div></p><p>Martin said the transition for the team, like most changes, made people uncomfortable at the start. But the payoff came when the meetings were more engaging and helpful to the employees presenting, since questions could be more specific following the pre-reads.</p><h3>Stop switching context<br></h3><p>Though Martin occasionally gets to use an axe to reshape an executive's schedule, her work is more often done with the precision of a scalpel. That's typically where she leans into product tips that can additively save a few minutes each day. One of Martin's favorite tricks: a calendar invite from an email.</p><p>"You have an email going, people are talking and you're like, 'let's just meet about this,'" she said. "You click a button and it makes a calendar invite with the description and all those people, instead of backing out, opening Google Calendar and copying all those people in. That one tip could save you minutes multiple times a day, and that really adds up."</p><p>Another small hack she advocates for is tab grouping in Chrome. Instead of wading through a sea of tiny tabs at the top of the browser, the grouping feature allows users to put multiple tabs under a heading for easy navigation. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="4">
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</div></p><p>Both illustrate how Google is trying to cut down on the amount of time between thinking something in a business context and actually doing it.</p><h3>Become a super user</h3><p>Those instances of integrating one product with another just scratch the surface of what the company sees Workspace allowing users (and its own employees) to do.</p><p>Already, Google has rolled out new preview features in Docs that don't require users to go to a new tab to scroll through a document. In the "<a href="https://cloud.google.com/blog/products/workspace/introducing-google-workspace" rel="noopener noreferrer" target="_blank">coming months</a>," Google plans to introduce picture-in-picture video via Meet into Docs and Slides, which will allow users to create on-demand, instant meetings with the other people editing a document simultaneously.</p><p>So much of productivity is thought of as getting from point A to point B faster, but Google's approach is increasingly about getting people in and out of each point between the beginning and the end more quickly. For Martin, the minutes shaved off of switching from task to task and the resulting focus are what can actually help cut down the total time needed to complete a project.</p><p>"Those are the types of things that our products are developing more and more of as far as collaboration across teams," she said. "We're really at an exciting place right now with Workspace, seeing how those are now all coming together."</p><h3>Work how your brain works</h3><p>Perhaps unsurprisingly at the company that revolutionized the search engine, search can also play a key role in productivity as well. For Martin, that means advocating for executives to employ the infrastructure that makes a search effective in their own file management — whatever their file management style is. It's a strategy she says is particularly effective when someone is trying to work even at times when their setup is inconvenient. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="5">
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</div></p><p>In a recent productivity session, she aimed to address that exact challenge with a marketing executive who most often found himself having ideas outside of the office. Trading extemporaneous notes for a platform that was searchable and organized allowed him to take notes the way he naturally wanted to. When he'd see an image, an ad or just a visual that he thought might be useful for future campaigns while he was out in the world, he would take a picture and hashtag it with a keyword that would populate a folder of ideas for quick reference later on.</p><p>"He then had a bulletin board in Google Keep that was just ideas, and he had an organization system that wasn't how I would organize, but it was how his brain worked," Martin said. "Because he could color-code all of these things, it was where he went for his ideas later."</p><h3>Think of email like laundry</h3><p>Introducing order where there is none is a big part of how Martin works. In fact, it was the thesis of one of her first initiatives around managing an inbox effectively, particularly through multiple inboxes. A standard feature on Gmail now, it was originally just an add-on that Martin began teaching in her internal course on productivity. </p><p><div class="ad-tag"><div class="ad-place-holder" data-pos="6">
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</div></p><p>"I think about email like laundry. Your inbox is your dryer, but then you need to take everything out and make tiles like you're folding and you're hanging clothes," she said. "It can't just be all in the dryer all the time."</p><p>Teaching employees at Google about how to properly organize emails between inboxes led Martin to conversations with the Gmail team directly, and her feedback about how people were using the product catalyzed the feature's implementation.</p><p>"That was one cool feature that I feel like I saw from like a little baby add-on to a full-blown adult product," she said. "That's probably my favorite part of my job: Not just teaching the products, but helping shape them in the long run."</p><p style="text-align: center;">* * *</p><p>In launching Workspace late last year, Google laid out its products in such a way that each tool becomes slightly more reliant on the features that work well in its sister applications over time. Similarly, Martin's work has led her to try to get Google employees to do the same. </p><p>In a weekly email, she highlights to more than half the company the use cases for product features she's observed, and gives tips on how those same hacks could be replicated across different company processes and teams.</p><p>We can't all enjoy that kind of bespoke advice. But we can probably all find a cupcake trick or two somewhere in Martin's tips.</p>
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Kevin McAllister ( @k__mcallister) is an associate editor at Protocol, leading the development of Braintrust. Prior to joining the team, he was a rankings data reporter at The Wall Street Journal, where he oversaw structured data projects for the Journal's strategy team.
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Nine tricks from Google’s productivity guru
These productivity tips were voted as some of the best by Google employees. Now they're yours.
Google Workspace, G Suite's successor, has plenty of integrations to take advantage of.
Image: Google
January 9, 2021
Kevin McAllister ( @k__mcallister) is an associate editor at Protocol, leading the development of Braintrust. Prior to joining the team, he was a rankings data reporter at The Wall Street Journal, where he oversaw structured data projects for the Journal's strategy team.
January 8, 2021
Each Friday, Google's top productivity expert, Laura Mae Martin, sends a note to more than half the company globally describing ways that different departments are using their own tools to be more efficient. Here's a list of the favorites, as upvoted by Googlers themselves.
Read more about how Martin coaches Google's top execs to work smarter.
<ol class="ee-ol"><li><strong>Group your tabs in Chrome.</strong> <a href="https://blog.google/products/chrome/manage-tabs-with-google-chrome/" rel="noopener noreferrer" target="_blank">Tab grouping</a>, a feature available in Google Chrome, allows you to color-code and collate tabs at the top of your browser. By right-clicking, you can name tab categories and make sure you don't accidentally click on a tab of sports scores when you're trying to pull up a spreadsheet on a video call.<br></li><li><strong>Swipe-to-switch in Gmail mobile.</strong> For those managing multiple Google accounts, Martin advocates taking advantage of the <a href="https://support.google.com/docs/answer/2405894?co=GENIE.Platform%3DAndroid&hl=en" rel="noopener noreferrer" target="_blank">account-switching features</a> Gmail offers on your phone. On an iPhone, by clicking your email address in the hamburger menu in the top left corner, you can jump from alias to personal and back.<br></li><li><strong>Change your default reminder time in Calendar.</strong> Tired of being reminded for events 15 minutes ahead of time? Martin suggests catering <a href="https://support.google.com/calendar/answer/37242?co=GENIE.Platform%3DAndroid&hl=en" rel="noopener noreferrer" target="_blank">Calendar event notifications</a> to fit the way you work instead of only relying on the default settings. When editing a calendar event, you can click the pencil icon and add an additional notification as well as remove any other notification preferences.<br></li><li><strong>Spice up Slides with a virtual laser pointer.</strong> If your forearm is tired from using your cursor to circle figures in a slide deck, Martin suggests taking advantage of the laser pointer in Slides. In the app's present mode, the toolbar at the bottom has a pointer button between notes and captions that can draw attention to a part of the screen without the workout.<br></li><li><strong>Watch your audience when presenting.</strong> "Anyone? Anyone?" During a presentation, you might want to know that you're coming off better than Ferris Bueller's teacher. Martin highlights that it's possible to <a href="https://support.google.com/meet/answer/9308856?co=GENIE.Platform%3DDesktop&hl=en&oco=1" rel="noopener noreferrer" target="_blank">share your screen</a> on Google Meet while still looking at your colleagues around the "room." As with Zoom, you can reposition the gallery to whichever view best suits you.<br></li><li><strong>Open attachments while video conferencing.</strong> A common theme in the features Martin points to most are ones that cut down on context switching. With Google Meet, you can <a href="https://workspaceupdates.googleblog.com/2018/12/view-google-calendar-attachments-in-meet.html#:~:text=Attachments%20are%20available%20on%20the,%2C%20Google%20Drive%2C%20etc)." rel="noopener noreferrer" target="_blank">open attachments</a> that are shared within the app so people don't need to hunt through an email thread to find a relevant document. By attaching materials to a calendar invite, the relevant Sheets, Docs or Slides will be available to the meeting's participants if they hover over the bottom left corner of their screen.<br></li><li><strong>Integrate everything.</strong> Google's broader focus on integrating its products means that, in each app, you can do a little bit of everything else too. The slim right rail that now can be found in Google Workspace products lets you <a href="https://support.google.com/keep/answer/106237?co=GENIE.Platform%3DDesktop&hl=en" rel="noopener noreferrer" target="_blank">access some of the basic functionality of the entire product suite</a> to save you from switching tabs. If you're writing an email and are reminded that you need to schedule a meeting, you can do it right there. Same goes for making notes in Keep when you're in a Calendar tab, or really any other permutation.<br></li><li><strong>Test your Gmail links</strong><strong>.</strong> Another favorite of Martin's is testing Gmail links without taking the time to click out to every site while you proofread; if you hover over the link, you can see the preview instead. In link-rich environments, like a company-wide newsletter, Google sees this as a time-saver where the seconds really add up.<br></li><li><strong>The .new shortcut.</strong> Lastly, creating a document, presentation or spreadsheet Is a <a href="https://www.youtube.com/watch?v=R-QsDg-WNcc&list=PLU8ezI8GYqs5zUuo096bI4_FFgeWAR1ug&index=1&fbclid=IwAR1SN1ToUZ0pIQ3-2YL1SwgzmKdsC5tMyoUznukWimR7IRkLkSryiBVVyoM" target="_blank">one-step process</a> In a Chrome browser. Instead of opening a blank document through Drive, Martin just types one of the following: "doc.new," "sheet.new," or "slides.new."<br><br><br><br><br><br><br><br><br></li></ol>
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Kevin McAllister ( @k__mcallister) is an associate editor at Protocol, leading the development of Braintrust. Prior to joining the team, he was a rankings data reporter at The Wall Street Journal, where he oversaw structured data projects for the Journal's strategy team.
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January 15, 2021 13:45 EST
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