Workplace

Ask a tech worker: How many of your colleagues have caught omicron?

Millions of workers called in sick in recent weeks. How is tech handling it?

Two chat bubbles in front of a building

A record number of Americans called in sick with COVID-19 in recent weeks. Even with high vaccination rates, tech companies aren’t immune.

Illustration: Christopher T. Fong/Protocol

Welcome back to Ask a Tech Worker! For this recurring feature, I’ve been roaming downtown San Francisco at lunchtime to ask tech employees about how the workplace is changing. This week, I caught up with tech workers about what their companies are doing to avoid omicron outbreaks, and whether many of their colleagues had been out sick lately. Got an idea for a future topic? Email me.

Omicron stops for no one, it seems. Between Dec. 29 and Jan. 10, 8.8 million Americans missed work to either recover from COVID-19 or care for someone who was recovering, according to the Census Bureau. That number crushed the previous record of 6.6 million from last January, and tripled the numbers from early last month.

Tech is no exception here. Even with remote work and a highly vaccinated workforce, startups and tech giants alike are grappling with how to keep employees healthy this winter.

When I ran into software engineer Tristan Paul at Salesforce Park at lunchtime yesterday, he was squinting down at the instructions of a rapid COVID-19 test. The test kit was set up on the bench next to him. “They provide [the tests], or we can expense them,” Paul said of Check, the payroll-as-a-service startup where he works.

Paul had just flown into San Francisco and was taking the test before visiting Check’s office. No, he wasn’t worried about a potential exposure: The company now requires a negative test to visit the office in order to prevent the spread of the highly contagious omicron variant, he said.

Many offices remain open, but some have instituted temporary closures or delayed reopenings in recent weeks. Atlassian, for example, closed its offices before the holidays and doesn’t plan to reopen until Feb. 4 at the earliest because of omicron, an employee told me.

At this point, 60% of tech workers no longer expect a “return to normal” at work, according to data that Qualtrics published Wednesday. 69% believe COVID-19 will be around forever, and 62% of tech workers support businesses requiring employees to get a booster shot.

For now, though, tech teams are having to deal with lost work time when several colleagues get sick at once.

“A shitload of junior professionals are getting a big lesson in team accountability as the workload from their unboosted, bar-hopping, now-COVID infected colleagues falls on them for a week,” Atrium co-founder Peter Kazanjy tweeted two weeks ago.



Maybe that’s a little harsh. But Janani Thiyagarajan, whom I met outside Home Coffee Roasters in Chinatown, said about half of her nine-person team at Accenture had been sick with omicron.

“I know a lot of my co-workers who went out during New Year’s Eve and stuff, so I probably think that’s why,” Thiyagarajan said. “Everyone is vaccinated. Most of them, I think, are boosted.”

Thiyagarajan’s team is mostly still remote, and Accenture requires employees to be vaccinated, she said. Thankfully, her colleagues’ symptoms were mild enough that no one was out sick for more than a week, she said. “It was kind of hard for us to juggle everything,” Thiyagarajan said. “There were a lot of people [out sick] at once.”

In a call this week, Nikki Salenetri, the vice president of People at the employee fitness provider Gympass, credited the company’s high vaccination rate — she estimated it at 95% — with avoiding too much employee sick time during the omicron surge. “Luckily, even though we’ve been having more cases, they’ve been significantly more mild,” Salenetri told me. “People haven’t really been out of work for more than a day or two when it happens.”

Even with high vaccination rates, though, there’s a definite atmosphere of fear around the virus.

In the past week, Thiyagarajan said she and others on her team had been nervous that they would get sick, too, but that they were slowly getting comfortable going out again.

“But it’s definitely not like how it was a month or two ago,” she said.

Peter Bayuk has been seeing similar trends. Bayuk, an office manager at RapidAPI, said that omicron’s huge surge in the last few weeks had frightened workers away from San Francisco offices — even though a number of positive omicron cases are asymptomatic, he pointed out.

“People have kind of gone back into their caves a little bit,” Bayuk said. “I think [omicron] scared people more than anything.”

Correction: This story was updated to correct the spelling of Nikki Salenetri's name.

Fintech

Judge Zia Faruqui is trying to teach you crypto, one ‘SNL’ reference at a time

His decisions on major cryptocurrency cases have quoted "The Big Lebowski," "SNL," and "Dr. Strangelove." That’s because he wants you — yes, you — to read them.

The ways Zia Faruqui (right) has weighed on cases that have come before him can give lawyers clues as to what legal frameworks will pass muster.

Photo: Carolyn Van Houten/The Washington Post via Getty Images

“Cryptocurrency and related software analytics tools are ‘The wave of the future, Dude. One hundred percent electronic.’”

That’s not a quote from "The Big Lebowski" — at least, not directly. It’s a quote from a Washington, D.C., district court memorandum opinion on the role cryptocurrency analytics tools can play in government investigations. The author is Magistrate Judge Zia Faruqui.

Keep ReadingShow less
Veronica Irwin

Veronica Irwin (@vronirwin) is a San Francisco-based reporter at Protocol covering fintech. Previously she was at the San Francisco Examiner, covering tech from a hyper-local angle. Before that, her byline was featured in SF Weekly, The Nation, Techworker, Ms. Magazine and The Frisc.

The financial technology transformation is driving competition, creating consumer choice, and shaping the future of finance. Hear from seven fintech leaders who are reshaping the future of finance, and join the inaugural Financial Technology Association Fintech Summit to learn more.

Keep ReadingShow less
FTA
The Financial Technology Association (FTA) represents industry leaders shaping the future of finance. We champion the power of technology-centered financial services and advocate for the modernization of financial regulation to support inclusion and responsible innovation.
Enterprise

AWS CEO: The cloud isn’t just about technology

As AWS preps for its annual re:Invent conference, Adam Selipsky talks product strategy, support for hybrid environments, and the value of the cloud in uncertain economic times.

Photo: Noah Berger/Getty Images for Amazon Web Services

AWS is gearing up for re:Invent, its annual cloud computing conference where announcements this year are expected to focus on its end-to-end data strategy and delivering new industry-specific services.

It will be the second re:Invent with CEO Adam Selipsky as leader of the industry’s largest cloud provider after his return last year to AWS from data visualization company Tableau Software.

Keep ReadingShow less
Donna Goodison

Donna Goodison (@dgoodison) is Protocol's senior reporter focusing on enterprise infrastructure technology, from the 'Big 3' cloud computing providers to data centers. She previously covered the public cloud at CRN after 15 years as a business reporter for the Boston Herald. Based in Massachusetts, she also has worked as a Boston Globe freelancer, business reporter at the Boston Business Journal and real estate reporter at Banker & Tradesman after toiling at weekly newspapers.

Image: Protocol

We launched Protocol in February 2020 to cover the evolving power center of tech. It is with deep sadness that just under three years later, we are winding down the publication.

As of today, we will not publish any more stories. All of our newsletters, apart from our flagship, Source Code, will no longer be sent. Source Code will be published and sent for the next few weeks, but it will also close down in December.

Keep ReadingShow less
Bennett Richardson

Bennett Richardson ( @bennettrich) is the president of Protocol. Prior to joining Protocol in 2019, Bennett was executive director of global strategic partnerships at POLITICO, where he led strategic growth efforts including POLITICO's European expansion in Brussels and POLITICO's creative agency POLITICO Focus during his six years with the company. Prior to POLITICO, Bennett was co-founder and CMO of Hinge, the mobile dating company recently acquired by Match Group. Bennett began his career in digital and social brand marketing working with major brands across tech, energy, and health care at leading marketing and communications agencies including Edelman and GMMB. Bennett is originally from Portland, Maine, and received his bachelor's degree from Colgate University.

Enterprise

Why large enterprises struggle to find suitable platforms for MLops

As companies expand their use of AI beyond running just a few machine learning models, and as larger enterprises go from deploying hundreds of models to thousands and even millions of models, ML practitioners say that they have yet to find what they need from prepackaged MLops systems.

As companies expand their use of AI beyond running just a few machine learning models, ML practitioners say that they have yet to find what they need from prepackaged MLops systems.

Photo: artpartner-images via Getty Images

On any given day, Lily AI runs hundreds of machine learning models using computer vision and natural language processing that are customized for its retail and ecommerce clients to make website product recommendations, forecast demand, and plan merchandising. But this spring when the company was in the market for a machine learning operations platform to manage its expanding model roster, it wasn’t easy to find a suitable off-the-shelf system that could handle such a large number of models in deployment while also meeting other criteria.

Some MLops platforms are not well-suited for maintaining even more than 10 machine learning models when it comes to keeping track of data, navigating their user interfaces, or reporting capabilities, Matthew Nokleby, machine learning manager for Lily AI’s product intelligence team, told Protocol earlier this year. “The duct tape starts to show,” he said.

Keep ReadingShow less
Kate Kaye

Kate Kaye is an award-winning multimedia reporter digging deep and telling print, digital and audio stories. She covers AI and data for Protocol. Her reporting on AI and tech ethics issues has been published in OneZero, Fast Company, MIT Technology Review, CityLab, Ad Age and Digiday and heard on NPR. Kate is the creator of RedTailMedia.org and is the author of "Campaign '08: A Turning Point for Digital Media," a book about how the 2008 presidential campaigns used digital media and data.

Latest Stories
Bulletins